Trinity Westheimer
Vancouver
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
2
2
years of professional experience
Work History
Sales Associate
Journeys
Vancouver, WA
07.2024 - 07.2025
- Assisted customers in selecting footwear, enhancing overall shopping experience.
- Maintained up-to-date knowledge of current promotions and product offerings.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve customer service.
- Organized merchandise displays to attract customer attention and drive sales.
Sales Associate
Spencer's
Vancouver, WA
11.2024 - 01.2025
- Conducted inventory checks to ensure stock availability and prevent loss.
- Resolved customer inquiries and complaints efficiently, promoting satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Associate
Ross Dress For Less
Vancouver, WA
04.2024 - 07.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly.
- Trained new associates on store policies, procedures, and customer service techniques.
- Implemented loss prevention strategies to minimize shrinkage and protect company assets.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Key Holder
Fuego Attic Salt
Vancouver, WA
10.2023 - 02.2024
- Maintained up-to-date knowledge of current promotions and product offerings.
- Resolved customer inquiries and complaints efficiently, promoting satisfaction and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Sales Associate
Victoria's Secret
Vancouver, WA
06.2023 - 10.2023
- Collaborated with team members to achieve sales goals and improve customer service.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Cosmetology - Hair Design
Aveda Institute
Vancouver, WAHigh school diploma - undefined
Minnesota Virtual Academy
Houston, MN06.2023
Skills
- Conflict management
- Sales
- Computer skills
- Cash Handling
- Multi-line phone systems
- Financial transaction processing
- Inventory control
- Phone reception
- Attention to detail
- Hospitality management
- Cleaning
- Customer service
- Customer retention
- POS
- Task prioritization
- Customer inquiry handling
- Stocking
- Client interaction via phone calls
- Communication skills
- Maintaining an organized workspace
- Clerical experience
- Hospitality
- Customer support
- Marketing
- Retail Sales
- Retail math
- Cash register
- Customer communication
- Phone etiquette
- Product demos
- Decision making
- Organizational skills
- Night audit
- Beauty & cosmetics sales
Timeline
Sales Associate
Spencer's
11.2024 - 01.2025
Sales Associate
Journeys
07.2024 - 07.2025
Retail Associate
Ross Dress For Less
04.2024 - 07.2024
Key Holder
Fuego Attic Salt
10.2023 - 02.2024
Sales Associate
Victoria's Secret
06.2023 - 10.2023
High school diploma - undefined
Minnesota Virtual Academy
Cosmetology - Hair Design
Aveda Institute