Terrance Holloman
Rock Hill,SC
Summary
Results-driven Project Manager with extensive experience in IT systems and training. Expertise in hardware, software, and troubleshooting across various operating systems. Demonstrates strong initiative and analytical skills, quickly adapting to new technologies while delivering exceptional customer service and efficiently developing procedures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Lowe's
Charlotte, North Carolina
11.2021 - 02.2023
- Provided exceptional customer service by greeting customers and assisting with product selections.
- Organized sales floor to enhance customer navigation and showcase merchandise effectively.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Trained new associates on store policies and product knowledge to ensure consistent customer service.
- Participated in promotional events to boost product visibility and support sales initiatives.
- Monitored inventory levels, restocking items as necessary to maintain stock availability.
- Answered incoming telephone calls, delivering information on store products and services.
KMI Account Manager
Secretary of Defense Communications
09.2018 - 10.2019
- Managed cryptographic activities, overseeing Cryptographic Access Program (CAP) to ensure compliance and security.
- Developed Communications Security criteria and requirements for mobility, contingency, and exercise plans, enhancing operational readiness.
- Advised government officials on COMSEC equipment status and requirements, ensuring alignment with current regulations and capabilities.
- Represented user needs for secure voice equipment during program meetings.
G35 NCOIC
Army Cyber Command
Ft. Belvoir, USA
09.2016 - 09.2018
- Conducted the weekly top secret Operational Plans Update briefing to Army Cyber (ARCYBER) Deputy Commanding General- Operations (DCG-(O) and ARCYBER Commanding General (CG), managing the top-secret video teleconference (VTC) between Fort Meade, Joint Forces Headquarters-Cyber, Network Enterprise Technology Command (NETCOM) and the Pentagon.
- Compiled and prepared slide decks for presentations that guided discussions and decisions impacting ARCYBER defense of the Department of Defense Information Network (DODIN), contingency operations, and forces support.
- Managed the Army Global Forum Monthly Secure Internet Protocol Routing (SIPR) VTC for worldwide participation from the Direct Reporting Units (DRU), Army Service Component Commands (ASCC) and Commandant Commands (COCOM).
- Planned and coordinated with G35 Director and Deputy Director on topics to inform audiences, identify risks, make decisions, and assign tasks to eliminate vulnerabilities and strengthen Army’s portion of DODIN through cyber operations.
- Participated as a primary member of the operational planning team (OPT) that provides to the Department of the Army G/3/5/7 ARCYBER priorities for the Army for fiscal year 2016.
- Compiled and directly briefed at the bi-weekly OPTs status updates to the priorities working with ARCYBER stakeholders to ensure accuracy.
- As an Action Officer (AO), coordinated draft version of orders, policy, procedures, and standards with personnel within HQ ARCYBER, Major Subordinate Units, and other Army commands or Headquarters Department of the Army staff and activities impacting the enterprise infrastructure.
- Provided accurate and timely technical review and recommendations to ARCYBER and other Army Commands on issues related to Cybersecurity policy and standards compliance.
- Identified and developed new policies, procedures, and directives for managing cybersecurity within Department of the Army.
- Corresponded daily within ARCYBER area of responsibility through Joint Worldwide Intelligence Communications System (JWICS), SIPR and Non-Secure Internet Protocol Routing (NIPR) on contingency support operations, personnel, ongoing cyber support to corps and below, and worldwide collaboration efforts supporting the effects of cyberspace operations.
- Accounted for and managed 67 military and civilian employees daily ensuring annual training, leave and awards are processed and archived.
COMSEC Account Manager
2nd Armored Brigade Combat Team
Ft. Hood, USA
12.2012 - 09.2016
- Managed Electronic Key Management System (EKMS) in support of 4 organizational departments and 28 tenant organizations.
- Secured, controlled, and maintained internal accountability of the EKMS account encompassing 3,000 line items.
- Configured, integrated, and maintained the Local Communications Security (COMSEC) Maintenance System (LCMS) and equipment valued over $3 million.
- Acquired, monitored, and maintained COMSEC material holdings while conducting local account inspections to ensure compliance.
- Received, handled, issued, stored, and distributed COMSEC material and Cryptographic Controlled Item equipment.
- Executed periodic destruction of superseded material, overseeing site audits and inspections for cryptographic security procedures to ensure adherence to Army and NSA policies for secure COMSEC material management.
- Provided on-site training and assistance to identify best practices, ensure managerial personnel are fully trained and 100% accountability for all materials is maintained.
- Served as custodian for Secured Telephone Unit Third Generation (STU-III), ensuring proper handling and accountability.
- Ordered COMSEC material and equipment for 10 local elements, facilitating the establishment of Secret Internet Protocol Router Network (SIPRNET) accounts.
Northern Node NCOIC
41st Signal Battalion
Yongsan, Korea
11.2011 - 12.2012
- Managed Area II Network Enterprise Center (NEC), delivering technical support for Area II and Eighth United States Army (EUSA) SIPR and NIPR networks, video teleconferencing (VTC), Automated Message Handling System (AMHS), Global Command and Control System Army (GCCS-A), and all COMSEC devices.
- Directly Supervised 47 personnel in providing Command, Control, Communication and Computer Information Technology (C4/IT) Enterprise Management Services.
- Implemented Information Assurance Policies and provided help desk service for Local Area Network with over 3500 users.
- Ensured compliance with Information Assurance Vulnerability Assessment standards.
- Upgraded 40 virtual networks and modified four Cisco Academy Labs to improve performance.
Education
Associates Degree - Network Administration and Cyber Security
MyComputerCareer
Charlotte, NC07-2023
Certificate - Information Technology, Systems, and Administration
MyComputerCareer
Charlotte, NC07-2021
Skills
- Customer service and support
- Customer relations management
- Sales strategies
- Team collaboration
- Teamwork and collaboration strategies
- Problem solving
- Time management
- Attention to detail
- Technical support
- Inventory management
- Training delivery
- Product training and development
- Verbal communication
- Effective briefing
- Communication skills
- Calm under pressure
- Positive attitude and friendliness
- Relationship building techniques
- Conflict management
- Project management
- Risk assessment
- Multitasking abilities
- Friendly demeanor
- Clerical support
- Computer skills
- Sales techniques
- Active listening
- Critical thinking
- Leadership skills
- Staff training and motivation
- Team bonding
- Teamwork
- Communications security
- Cybersecurity policy
- Staff development
- Maintenance and repair
- Stakeholder communications
- Conflict resolution
Certification
- Microsoft Technology Associate - Networking Fundamentals
ARMY Key Management Infrastructure
COMSEC Account Management
Local COMSEC Management Software
Command COMSEC Inspection
Timeline
Sales Associate
Lowe's
11.2021 - 02.2023
KMI Account Manager
Secretary of Defense Communications
09.2018 - 10.2019
G35 NCOIC
Army Cyber Command
09.2016 - 09.2018
COMSEC Account Manager
2nd Armored Brigade Combat Team
12.2012 - 09.2016
Northern Node NCOIC
41st Signal Battalion
11.2011 - 12.2012
Associates Degree - Network Administration and Cyber Security
MyComputerCareer
Certificate - Information Technology, Systems, and Administration
MyComputerCareer