Trinity White
Boston,MA
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
9
9
years of professional experience
Work History
Phlebotomist
Boston Medical Center
07.2023 - Current
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
Phlebotomist
Compunnel Healthcare
01.2022 - 07.2022
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Phlebotomist (Per-Diem)
Lawrence Memorial Hospital
04.2019 - 10.2021
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions
- Prepare blood-collecting equipment, draw blood, and safely store and transport samples
- Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens
- Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
Outreach and Engagement Assistant
Casa Myrna
07.2015 - 12.2018
- Coordinate outreach and awareness activities (including tabling, workshops, and speaking engagements)
- Participate in Casa Myrna workshops and trainings
- Train in and implement a Survivor Speakers Bureau
- Coordinate a survivor advisory council (of teens and/or adults) to Casa Myrna.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
GSR (guest Service Representative)
Flight car Parking
11.2014 - 07.2015
- Greet all guests arriving at flightcar, maintain a safe environment for team members and guests
- Communicate with all guests and employees in a clear and concise manner
- Monitor flow of vehicles on the lot
- Complete all transactions, clean cars, drive and park
- Answer office phone taking messages, fax, copy, and file.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Associate of Arts - Liberal Arts And General Studies
Bunker Hill Community College
Charlestown, MA01.2023
No Degree - Phlebotomy
Middlesex Community College
Lowell05.2019
High School Diploma -
Boston Day And Evening Academy Charter School
Roxbury, MA09.2014
Skills
- Patient Confidentiality
- Data Entry
- Patient Registration
- Adaptability and Flexibility
- Organizational Skills
- Venipuncture
- Medical Office Administration
- Community Outreach
- Communication abilities
- Customer Service
- Epic Systems
- Project Coordination
References
REFERENCES UPON REQUEST
Timeline
Phlebotomist
Boston Medical Center
07.2023 - Current
Phlebotomist
Compunnel Healthcare
01.2022 - 07.2022
Phlebotomist (Per-Diem)
Lawrence Memorial Hospital
04.2019 - 10.2021
Outreach and Engagement Assistant
Casa Myrna
07.2015 - 12.2018
GSR (guest Service Representative)
Flight car Parking
11.2014 - 07.2015
Associate of Arts - Liberal Arts And General Studies
Bunker Hill Community College
No Degree - Phlebotomy
Middlesex Community College
High School Diploma -
Boston Day And Evening Academy Charter School
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