Trinity Williams
Manager
Gonzales,LA
Summary
Professional and knowledgeable student well versed in customer service. Offering over 4 years of experience in the fast-food industry and 5-years of experience as a customer service representative. Highly efficient in vital planning, problem-solving, and communicating.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Manager
Taco Bell
Gonzales, LA
07.2022 - Current
- Slashed service time down by 52% through customers in drive-thru
- Accomplished multiple tasks within established timeframes.
- Perform daily register/safe counts to ensure correct currency
- Inventory counting and regulating supply use to manage expenses
- Provide attention to detail within each meal to deliver an efficient and correct purchase to each customer
- Manage employees and monitor tasks to completion to promise a well-rounded work environment for everyone
- Proficiently aid in problem solving amongst both customers and employees
Remote Customer Service Agent
Blue Chip Works LLC
Gonzales, LA
04.2022 - Current
- Operate through numerous programming systems to assist customers remotely
- Answer and make inbound/outbound calls
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicate with clients regarding account services, statements, and balances.
- Create orders using the information provided through each customer
- Correct any error within the system pertaining to the customer’s cause of concern.
Team Member
Jack, the Box
Gonzales, LA
11.2019 - 01.2022
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Efficiently worked multiple stations to provide optimal coverage and meet production goals.
- Carefully prepped any ingredients needed to operate the kitchen
- Quickly made burgers and prepared other food products for meals
- Diligently washed and sanitized all equipment and surfaces in the kitchen and lobby
- Professionally worked as a cashier; Patiently took orders and prepared beverages and meals to serve paying customers.
Assistant Student Secretary
Gonzales Middle School
Gonzales, LA
08.2018 - 05.2019
- Attended to parents, children, and teachers’ needs in the front office alongside the primary secretary
- Answered inbound/outbound calls regarding parents, students, and business-related calls for the school
- Filed papers in the library using Microsoft Excel and Microsoft Word
- Organized library books in alphabetical order
- Checked in/out books and performed librarian duties alongside the librarians.
Education
High School Diploma -
East Ascension High School
08.2015 - 05.2019
Bachelor of Science - Accountant
Louisiana State University At Alexandria
Alexandria, LA 08.2022 - Current
Skills
Communication
Typing
Microsoft Platforms
Leadership
Strategic planning
Policies and procedures
Compiling and sorting data
Entering raw data into a spreadsheet, document, or database
Accomplishments
- Microsoft Word
- Microsoft Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Bachelor of Science - Accountant
Louisiana State University At Alexandria
08.2022 - Current
Manager
Taco Bell
07.2022 - Current
Remote Customer Service Agent
Blue Chip Works LLC
04.2022 - Current
Team Member
Jack, the Box
11.2019 - 01.2022
Assistant Student Secretary
Gonzales Middle School
08.2018 - 05.2019
High School Diploma -
East Ascension High School
08.2015 - 05.2019