Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
CustomerServiceRepresentative

Trinity Williams

Manager
Gonzales,LA

Summary

Professional and knowledgeable student well versed in customer service. Offering over 4 years of experience in the fast-food industry and 5-years of experience as a customer service representative. Highly efficient in vital planning, problem-solving, and communicating.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Manager

Taco Bell
Gonzales, LA
07.2022 - Current
  • Slashed service time down by 52% through customers in drive-thru
  • Accomplished multiple tasks within established timeframes.
  • Perform daily register/safe counts to ensure correct currency
  • Inventory counting and regulating supply use to manage expenses
  • Provide attention to detail within each meal to deliver an efficient and correct purchase to each customer
  • Manage employees and monitor tasks to completion to promise a well-rounded work environment for everyone
  • Proficiently aid in problem solving amongst both customers and employees

Remote Customer Service Agent

Blue Chip Works LLC
Gonzales, LA
04.2022 - Current
  • Operate through numerous programming systems to assist customers remotely
  • Answer and make inbound/outbound calls
  • Help large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Communicate with clients regarding account services, statements, and balances.
  • Create orders using the information provided through each customer
  • Correct any error within the system pertaining to the customer’s cause of concern.

Team Member

Jack, the Box
Gonzales, LA
11.2019 - 01.2022
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Efficiently worked multiple stations to provide optimal coverage and meet production goals.
  • Carefully prepped any ingredients needed to operate the kitchen
  • Quickly made burgers and prepared other food products for meals
  • Diligently washed and sanitized all equipment and surfaces in the kitchen and lobby
  • Professionally worked as a cashier; Patiently took orders and prepared beverages and meals to serve paying customers.

Assistant Student Secretary

Gonzales Middle School
Gonzales, LA
08.2018 - 05.2019
  • Attended to parents, children, and teachers’ needs in the front office alongside the primary secretary
  • Answered inbound/outbound calls regarding parents, students, and business-related calls for the school
  • Filed papers in the library using Microsoft Excel and Microsoft Word
  • Organized library books in alphabetical order
  • Checked in/out books and performed librarian duties alongside the librarians.

Education

High School Diploma -

East Ascension High School
08.2015 - 05.2019

Bachelor of Science - Accountant

Louisiana State University At Alexandria
Alexandria, LA
08.2022 - Current

Skills

    Communication

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Accomplishments

  • Microsoft Word
  • Microsoft Excel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bachelor of Science - Accountant

Louisiana State University At Alexandria
08.2022 - Current

Manager

Taco Bell
07.2022 - Current

Remote Customer Service Agent

Blue Chip Works LLC
04.2022 - Current

Team Member

Jack, the Box
11.2019 - 01.2022

Assistant Student Secretary

Gonzales Middle School
08.2018 - 05.2019

High School Diploma -

East Ascension High School
08.2015 - 05.2019

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