Destiny Cisneros
San Antonio,TX
Summary
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas, am organized and dependable candidate successful at managing multiple priorities with a positive attitude. I'm honest and punctual, I work well in a team but also on my own as I like to set myself goals which I will achieve, I have good listening and communication skills. I have a creative mind and am always up for new challenges.,Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Manager
Quality Home Remodeling LLC
San Antonio, TX
09.2018 - Current
- Verified project completion against approved timelines, quality standards, and cost estimates.
- Maintained organized, professional, and safe environments for employees and patrons.
- Resolved staff conflicts through active listening and mediation for effective solutions.
- Monitored business performance to identify improvement areas and implement adjustments.
- Compiled estimates, specifications, and project documentation for client proposals.
Insurance Verification Specialist
Arthritis Associates
San Antonio, Tx
10.2023 - 06.2025
- Verified patient insurance eligibility and coverage details efficiently.
- Prepared and submitted insurance forms and applications accurately.
- Maintained up-to-date patient insurance information in the database.
New Patient Coordinator
Arthritis Associates
San Antonio, TX
10.2023 - 06.2025
- Achieved increased patient retention by implementing personalized care plans and diligent follow-up.
- Delivered prompt customer service, effectively addressing inquiries and concerns from patients.
- Improved patient satisfaction through efficient scheduling and a friendly service approach.
- Facilitated smooth transitions for new patients by gathering essential documentation ahead of appointments.
- Handled high call volumes while maintaining accuracy in appointment scheduling and records.
- Consistently provided direct care, resulting in excellent patient experiences.
- Applied active listening techniques to resolve issues, escalating complex cases when needed.
- Developed standardized forms to enhance referral process accuracy for new patients.
Phone Operator
Arthritis Associates
San Antonio, TX
10.2023 - 06.2025
- Delivered exceptional service through active listening and clear communication on each call.
- Resolved customer issues promptly, upholding satisfaction and maintaining courtesy during interactions.
- Managed high call volumes during peak hours while maintaining a professional attitude.
- Assisted customers with appointment scheduling and necessary adjustments effectively.
- Connected callers with appropriate professionals or departments for efficient resolution.
- Handled complex inquiries and supported team members during difficult calls.
- Collected and verified customer contact details for accurate records.
- Operated computers and fax machines to manage messages for customers and coworkers.
Medical Records Specialist
Arthritis Associates
San Antonio, TX
10.2023 - 06.2025
- Streamlined communication with staff, patients, and insurance companies via efficient email and phone interactions.
- Executed scanning and uploading of medical documents to improve electronic access.
- Oversaw electronic medical records management, enhancing operational efficiency.
- Processed external requests for medical records in compliance with facility, state, and federal regulations.
- Conducted chart reviews to identify and correct incomplete or inaccurate information.
- Collaborated on subpoena responses and legal inquiries to maintain patient privacy.
- Provided support to patients requesting copies of medical records or assistance with inquiries.
- Uploaded physician progress notes, histories, and physicals into electronic medical records.
Medical Receptionist
Arthritis Associates
San Antonio, TX
09.2023 - 06.2025
- Managed check-out process by greeting guests and engaging in friendly dialogue.
- Ensured cleanliness and organization of front office area for a welcoming atmosphere.
- Created outstanding first impressions through warm greetings upon visitor arrival.
- Collected payments, room deposits, and fees with accuracy.
- Utilized reservation software to schedule appointments, effectively reducing conflicts.
- Maintained confidentiality of sensitive customer information in line with company policies.
- Streamlined check-in and check-out procedures, providing seamless guest experiences.
- Addressed customer issues promptly and informed supervisor of escalated matters.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Home Health Care Provider
All Care Home Health Inc.
San Antonio, TX
07.2006 - 07.2014
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Administered medication as directed by physician.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Monitored progress and documented patient health status changes to keep care team updated.
- Trained new staff members on best practices for home health care.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Home Health Aide
Prestigious Home Health Care
San Antonio, TX
10.2005 - 06.2006
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Administered medication as directed by physician.
- Transported clients for medical and personal outings.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Customer Service Representative
West Telemarketing
San Antonio, TX
02.2000 - 05.2003
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier
Lots Off
San Antonio, TX
10.1998 - 11.1999
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Helped customers complete purchases and locate items.
Cashier
McDonald's
San Antonio, TX
06.1997 - 08.1998
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Processed orders on POS system and accepted cash and charge payments.
- Made change and returned correct cash and coin to patrons.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Upsold additional products and services to customers, increasing revenue.
Education
MA - Medical Assisting
Texas Careers
San Antonio, TX05.2005
High School Diploma -
Brackenridge High School
San Antonio, TX05.2000
Skills
- Team collaboration
- Effective listening
- Verbal and written communication
- Technical proficiency
- Client support
- Strong work ethic
- Adaptability
- Attention to detail
- Customer service excellence
- Interpersonal communication
- Organizational skills
- Critical thinking
- Relationship management
- Leadership abilities
- Problem-solving skills
- Empathy and understanding
- Reliability
- Communication
INTERESTS & HOBBIES
Camping and travel. Team sports- Soccer mom and Team manager to Multiple teams. School support and activities. Spending time with family.
Timeline
Insurance Verification Specialist
Arthritis Associates
10.2023 - 06.2025
New Patient Coordinator
Arthritis Associates
10.2023 - 06.2025
Phone Operator
Arthritis Associates
10.2023 - 06.2025
Medical Records Specialist
Arthritis Associates
10.2023 - 06.2025
Medical Receptionist
Arthritis Associates
09.2023 - 06.2025
Manager
Quality Home Remodeling LLC
09.2018 - Current
Home Health Care Provider
All Care Home Health Inc.
07.2006 - 07.2014
Home Health Aide
Prestigious Home Health Care
10.2005 - 06.2006
Customer Service Representative
West Telemarketing
02.2000 - 05.2003
Cashier
Lots Off
10.1998 - 11.1999
Cashier
McDonald's
06.1997 - 08.1998
MA - Medical Assisting
Texas Careers
High School Diploma -
Brackenridge High School