Dedicated and results-driven professional with a successful background in business development and account management. Proficient in leveraging various database software, fostering customer relationships, and cultivating strategic partnerships. Skilled in multichannel marketing, team leadership, and sales process optimization. Recognized for consistently achieving sales growth and exceeding targets. Experienced in the healthcare sector, committed to enhancing the quality of care and expanding the reach of hospice services. Adept at training and mentoring teams for peak performance. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Hi, I’m
Trinity Evans
Account Manager
Dodgeville,WI
Summary
Overview
17
years of professional experience
Work History
Quincy BioscienceMadison, WI
EmploymentAccount Manager
02.2014 - Current
Job overview
- Lead and supervise a team of account representatives, managing outbound customer interactions and inbound leads with nationwide media campaigns
- Train and mentor, the team in outbound sales, warm lead conversion, up-selling, down-selling, and following the company's sales process
- Set and monitor monthly/yearly goals, measuring success and identifying areas for improvements
- Established relationships and accounts with 800+ local independent health food stores and pharmacies
- Achieved consistent monthly sales growth, from $85,000 to an average of $145,000
- Generated accounts with up to $1.5 million in sales over 5 years
- Conducted one-on-one consults with pharmacy owners to strategize marketing opportunities for revenue generation
- Assumed the role of GMP complaints coordinator and conducted SOP training.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Anytime FitnessMonona, WI
Personal Trainer
08.2012 - 01.2014
Job overview
- Provided individualized workouts to clients based on their capabilities and goals, motivating them to achieve desired results
- Led a variety of group fitness classes.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Grew customer base by 120% through word-of-mouth referrals based on customer satisfaction and results.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Life TechnologiesMadison, WI
Screening Technician
11.2011 - 02.2013
Job overview
- Performed high throughput kinase activity screening for small molecule targets
- Analyzed data to ensure that the equipment was properly functioning and troubleshoot any problems.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Drafted preventive maintenance schedule to support equipment longevity.
Covance IncMadison, WI
Sample Coordinator
04.2011 - 12.2011
Job overview
- Organized departmental stability program
- Managed stability testing on products from 3 months to 3 years to discover expiration dates on product
- Reviewed sample documentation to ensure customers received requested data
- Communicated across departments to ensure appropriate stability scheduling.
Life TechnologiesMadison, WI
Laboratory Technician
11.2010 - 11.2011
Job overview
- Assembled laboratory test kits sold to customers and prepared buffer solutions for protein testing
- Utilized database software to track and document products' location, preparation, and quality control testing.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
Scientific Protein LaboratoriesWaunakee, WI
Quality Control Assistant
08.2006 - 03.2010
Job overview
- Developed excellent understanding of current good manufacturing practices (cGMPs)
- Responsible for sending and receiving laboratory samples
- Developed spreadsheets to efficiently track test results and minimize errors.
Education
Dodgeville High School, UW-Baraboo And Herzing UniversityDodgeville
High School Diploma
University Overview
Skills
- Database Management: Proficient in Sage, ADP, Oracle, Agile, Act!, and NIMS databasesundefined
Timeline
EmploymentAccount Manager
Quincy Bioscience
02.2014 - Current
Personal Trainer
Anytime Fitness
08.2012 - 01.2014
Screening Technician
Life Technologies
11.2011 - 02.2013
Sample Coordinator
Covance Inc
04.2011 - 12.2011
Laboratory Technician
Life Technologies
11.2010 - 11.2011
Quality Control Assistant
Scientific Protein Laboratories
08.2006 - 03.2010
Dodgeville High School, UW-Baraboo And Herzing University
High School Diploma
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