TRINNETTE MARTIN
Maricopa,AZ
Summary
Dynamic, licensed Claims Specialist and Business Professional with over a decade of experience across insurance claims, corporate operations, and mortgage processing. Proven track record of managing complex, high-volume inventories, navigating difficult customer conversations to positive resolutions, and ensuring strict compliance with state and government regulations. Adept at cross-functional communication, risk mitigation, and analytical problem-solving.
Overview
15
15
years of professional experience
Work History
Claims Specialist – Property Complex
State Farm
Tempe, AZ
10.2024 - 03.2026
- Managed an active inventory of complex and escalated property claims, consistently delivering fair coverage and liability decisions.
- Conducted thorough investigations by analyzing recorded statements, digital media, scene photos, and physical evidence.
- Guided policyholders and claimants seamlessly through the end-to-end investigation and resolution process.
- Authorized and issued payments for property damages, advance repairs, and deductible refunds.
- Identified potential fraud indicators and prepared comprehensive case files for the Special Investigation Unit (SIU), subrogation, and arbitration.
Auto Claims Adjuster
USAA
Phoenix, AZ
12.2023 - 07.2024
- Investigated and adjusted auto claims by verifying insurance coverage, evaluating damages, and determining legal liability.
- Mitigated company risk by identifying fraud red flags and escalating high-risk cases to internal investigative teams.
- Streamlined file preparation for subrogation to maximize financial recovery.
Owner / President
Victory Health Inc.
Pittsburgh, PA
11.2016 - 07.2023
- Directed daily business operations, quality management, and incident management processes to ensure exceptional consumer service.
- Authored the comprehensive Corporate Employee Handbook and designed operational policies aligned with State and County health and safety regulations.
- Developed risk management systems to analyze aggregate incident data, driving continuous quality improvements.
- Led client procurement strategies and structured compliance-regulated onboarding and intake documentation.
Sr. Mortgage Loan Processor
Carrington Mortgage
Scottsdale, AZ
10.2015 - 07.2016
- Evaluated loan applications for accuracy, meticulously verifying income, asset documentation, tax transcripts, and credit reports.
- Utilized complex income calculator worksheets to evaluate financial risk and resolve derogatory credit data.
- Partnered with underwriters and clients to secure required documentation, efficiently moving files to 'clear-to-close' status.
- Coordinated seamless loan closings in partnership with title and escrow companies.
Sr. Mortgage Loan Processor
JPMorgan Chase Bank
Tempe, AZ
08.2011 - 05.2015
- Reviewed high-volume loan applications for completeness, validating asset liabilities and financial documentation.
- Maintained proactive communication with clients to simplify document collection and accelerate loan approvals.
Education
Licensed Insurance Claim Adjuster -
State of ArizonaBiblical and Theological Studies
Liberty University Online
Lynchburg, VAMedical Assistant Certification - undefined
The Bryman School
Phoenix, ArizonaSkills
- Claims Management: Liability Determination, Coverage Analysis, Subrogation & Arbitration, Fraud Detection (SIU)
- Operations & Leadership: Regulatory Compliance, Policy & Procedure Creation, Team Training, Quality Management
- Financial & Technical: Risk Assessment, Inventory Management, Microsoft Office Suite, Loan Processing Applications
Timeline
Claims Specialist – Property Complex
State Farm
10.2024 - 03.2026
Auto Claims Adjuster
USAA
12.2023 - 07.2024
Owner / President
Victory Health Inc.
11.2016 - 07.2023
Sr. Mortgage Loan Processor
Carrington Mortgage
10.2015 - 07.2016
Sr. Mortgage Loan Processor
JPMorgan Chase Bank
08.2011 - 05.2015
Medical Assistant Certification - undefined
The Bryman School
Biblical and Theological Studies
Liberty University Online