Trinity Chandler
Diamond Springs,CA
Summary
An ambitious young woman with a desire to work hard and put forth their knowledge and experience to that of other aspects in their life.
Overview
3
3
years of professional experience
Work History
Floor Supervisor
Cinemawest
Placerville, CA
02.2022 - Current
- Coaching and training employees on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences like that of our companies rewards card.
- Overseeing employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Meeting with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Strengthening promotional strategies to increase sales and drive customer engagement.
Team Leader
Regal 8 Cinemas
Placerville, CA
11.2021 - 02.2022
- Operated all projection and audio visual equipment within the theater both hardware and software related.
- Coached team members on techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Ensured guest satisfaction and upheld all company policies.
Floor Staff
Regal 8 Cinemas
Placerville, CA
06.2019 - 11.2021
- Kept not only the area of concession clean and presentable but also the surrounding areas clean for our daily customers
- Created an incredible workplace and atmosphere with the help of shared goals amongst coworkers which improved customer engagement.
- Worked independently and as member of cohesive team to support individual needs.
- Assessed staff needs and offered assistance with performance during busy times.
- Kept the workplace clean, neat and well-stocked for daily use for our regular movie goer lovers.
Education
Associate of Applied Science - Psychology
Folsom Lake College
Folsom, CA12.2022
Skills
- Customer relations
- Leadership experience
- Resilient
- Safe security
- Cash handling maintenance
- POS systems operations
- Employee training
- Team Supervision
Timeline
Floor Supervisor
Cinemawest
02.2022 - Current
Team Leader
Regal 8 Cinemas
11.2021 - 02.2022
Floor Staff
Regal 8 Cinemas
06.2019 - 11.2021
Associate of Applied Science - Psychology
Folsom Lake College