Tripp Stelts

Promoted to oversee Material Damage Operations
Responsible for staffing, SOP's, budget and all MD Claims Metrics
Posted Company record in 2020 at $1,458 million for salvage and subrogation recovery.
2021 Goal $2.1 million, posted $2.5 million recovery
Posted Company record in 2021/2022 for combined salvage & subrogation
2022 Goal $2 million, combined recovery $1.866
2023 Goal $2 million, combined recovery $2,067,724
2024 Goal $2 million, combined recovery. $1,521,591
Created Photo Application Appraisal process with goal of 175 assignments per month 4th QTR 2025
Oversee transition of appraiser staff & vendors into TN for Target date 2nd QTR 2026
Reduce YTD Advance storage & Days for title work to COPART to 38 days
Created Claims Organization rental training program to reduce AVG 3rd party rental days, currently at AVG billed of 15 days

Oversee the Auto Damage operation for states: GA & NC including: Auto Damage Team, Field Appraiser Staff Process, Total Loss Unit & Salvage & Subrogation Recovery.
Responsible for all APD Metrics reporting to Claims VP.
Created new work flow; "Quick Total Loss" to reduce storage payments and move vehicle's faster to Salvage Vendor that meet criteria as being non-repairable in field.
Project Lead for Reduction of Aged vehicles at COPART in 2019, currently pending 75% under 90 days
Project Lead for Open Shop with CCC to refer customers to shop's in area for a repair estimate
Manage appraisal staff for estimate audit process in GA/NC

Manage repairs and supplements at Metro Atlanta Sterling “Good Hands” Network Shops along with Network shops in AL and SC. Resolve owner repair quality, refinish or part usage issues. Act as a mediator between shop and customer on all repair concerns, including re-inspection before, during and after repair process.

Responsible for all APD metrics, file audits and results reporting to AVP Auto Line of Business Director in remote location with limited supervision. Manage APD Total Loss staff for all of the East Coast. Goal to reduce cycle time from total loss transfer to total loss offer, currently at 12.6 (Leading all Auto centers) Also managed 5 APD professionals to meet or exceed goals for closures, DRP referrals, average rental days while providing excellent customer service to commerical accounts and 3rd parties. Interview, hire and train new staff on auto damage recognition and estimating when the Atlanta Auto Centered opened in Fall of 2008.

Managed staff of 6-12 field appraisers
Ride-alongs with staff for coaching, feedback and development
Participated in file audits to ensure "Best Practices"
Network shop management for repair quality compliance
Salary planning, performance evaluations
Interview, hire, train new staff

Managed 8 Claims Professionals servicing policy holders in GA, AL and SC under a non-standard product.

Blue Ribbon shop management of repair quality, rental control
Salary planning, performance evaluations
Interview, hire, train new staff