Bernard Kilgore
Detroit
Summary
Dynamic delivery driver with a proven track record, excelling in time management and customer service. Recognized for enhancing operational efficiency and fostering teamwork, ensuring high customer satisfaction through reliable and safe service.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Instacart
10.2020 - Current
- Delivered groceries to customers efficiently, ensuring timely service and satisfaction.
- Navigated routes effectively to optimize delivery times and reduce fuel consumption.
- Communicated with customers regarding order status, addressing inquiries and resolving issues promptly.
- Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance.
- Assisted in inventory management by verifying product availability during deliveries.
- Adhered to safety protocols while handling products and operating delivery vehicle.
- Collaborated with team members to enhance delivery processes and improve overall efficiency.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded truck and properly secured items to prevent damage for deliveries.
Delivery Driver
Amazon
02.2018 - 10.2020
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
Ramp Supervisor
ATS
05.2013 - 02.2018
- Supervised ramp operations, ensuring timely aircraft turnaround and adherence to safety protocols.
- Coordinated ground support equipment allocation, optimizing resource utilization and minimizing delays.
- Trained and mentored team members on operational procedures and safety guidelines.
- Monitored performance metrics, implementing improvements to enhance efficiency and service quality.
- Conducted regular inspections of equipment, ensuring compliance with maintenance schedules and safety regulations.
- Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
- Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
- Created load plans and performed calculations to prepare for assigned flights.
- Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
Education
BBA - Entrepreneurship
Washtenaw Community College
Ann Arbor, MIBBA - Business Management
Eastern Michigan University
Ypsilanti, MIHigh School Diploma - Visual And Performing Arts
Detroit High School For The Fine And Performing Arts
Detroit, MISkills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Loading and unloading
- GPS and route planning
- Order picking and processing
- Heavy lifting
- Delivery scheduling
- Stocking and inventory
- Ramp service
- Operational efficiency
- Ground support equipment
- Ground operations
- Vehicle inspection
- Safety management
- Baggage handling
- Load planning support
- Personnel supervision
- Weather monitoring
- De-icing procedures
- Aircraft checks
Timeline
Delivery Driver
Instacart
10.2020 - Current
Delivery Driver
Amazon
02.2018 - 10.2020
Ramp Supervisor
ATS
05.2013 - 02.2018
BBA - Entrepreneurship
Washtenaw Community College
BBA - Business Management
Eastern Michigan University
High School Diploma - Visual And Performing Arts
Detroit High School For The Fine And Performing Arts