Trisa Amador
West Jordan
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2019
2019
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Salt Lake City
09.2017 - 03.2018
- Assisted customers with account inquiries and transaction issues.
- Provided information on financial products and services to clients.
- Educated customers on online banking tools and features.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Care Representative
US Market Place Insurance
Salt Lake City
03.2014 - 01.2016
- Reviewed patient insurance eligibility and verified coverage details with providers.
- Advised clients on how to maximize their health care benefits while minimizing out-of-pocket expenses.
- Maintained up-to-date knowledge of changes in state and federal laws pertaining to health care coverage.
- Reviewed patient information for accuracy and completeness before submission.
- Assisted patients with understanding their insurance benefits and coverage options.
- Processed applications for new medical insurance plans and reviewed existing plans for renewal.
Customer Service Representative
Convergys/Bank Of America
Salt Lake City
05.2011 - 12.2012
- Assisted customers with account inquiries and transaction processes.
- Resolved customer complaints efficiently and professionally.
- Provided support for online banking services and troubleshooting issues.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Identified potential fraud cases and reported them to the supervisor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Care Representative
Zions Bancorporation
Salt Lake City
08.2009 - 06.2011
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Conducted research into customer questions or problems using available resources.
Customer Service Representative
Sundance Catalog
Salt Lake City
02.2007 - 04.2008
- Assisted customers with product inquiries and order placements.
- Processed catalog orders accurately and efficiently.
- Collaborated with team members to enhance customer service experience.
- Assisted customers with product selection, ordering, and payment processing.
Cashier/Credit Department Customer Service
Granite Furniture
Salt Lake City
07.2002 - 04.2006
- Processed customer transactions accurately and efficiently at retail furniture store.
- Managed cash register, handling cash, credit, and gift card transactions.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Worked closely with front-end staff to assist customers.
- Balanced daily transactions on a computerized point-of-sale system.
Customer Support Specialist
US Market Place Insurance
Salt Lake City
Education
High School Diploma -
East High School
Salt Lake City, UT05-1989
Skills
- Customer service
- Online banking tools
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Phone etiquette
- Multitasking and organization
- Payment processing
- Product education
- Database research
- Issue escalation
- Problem resolution
- Call center experience
- Inbound customer service
- Complaint handling
- Empathy and patience
- Customer service excellence
Affiliations
The Have- Utah Peace Test- Food Not Bombs
Timeline
Customer Service Representative
Wells Fargo
09.2017 - 03.2018
Customer Care Representative
US Market Place Insurance
03.2014 - 01.2016
Customer Service Representative
Convergys/Bank Of America
05.2011 - 12.2012
Customer Care Representative
Zions Bancorporation
08.2009 - 06.2011
Customer Service Representative
Sundance Catalog
02.2007 - 04.2008
Cashier/Credit Department Customer Service
Granite Furniture
07.2002 - 04.2006
Customer Support Specialist
US Market Place Insurance
High School Diploma -
East High School