Trish Bailey
Berrien Center
Summary
Dynamic professional with a proven track record at Ferguson, adept in customer relationship building and proficient in Microsoft Office. Expertly managed over 90 accounts, ensuring on-time project delivery and enhancing customer satisfaction. Demonstrated leadership in data accuracy and team training, showcasing strong organization and active listening skills.
Overview
14
14
years of professional experience
Work History
Sales Coordinator
Ferguson
02.2024 - Current
- Manage over 90 accounts from initial delivery to project completion, ensuring seamless execution within the established deadlines
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Oversee the procurement process to meet the project schedules.
- Maintain proactive and transparent communication with customers to address their needs and foster satisfaction throughout the project lifecycle.
- Monitor project progress, troubleshoot potential delays and implement solutions to ensure on-time delivery.
Master Data Operator Lead
James Martin Vanities
06.2019 - 02.2024
- Updated and maintained customer information, documents and records.
- Corrected data entry errors to prevent duplication.
- Recruited, interviewed and hired employees.
- Assisted in training new hires on company-specific software applications.
- Served as a liaison between internal departments such as production, sales, logistics and finance, ensuring seamless end to end management of clients accounts.
- Responsible for receiving in and releasing all containers from our factories overseas.
Security Dispatcher
Four Winds Casino
06.2011 - 06.2019
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team performance.
- Assisted in emergency situations, coordinating resources and providing critical information to first responders.
- Prepared detailed incident reports to facilitate appropriate follow-up.
Education
General Studies -
Lake Michigan College
Benton Harbor, MISkills
- Customer communication
- Data entry
- Goals and performance
- Strong organization skills
- Time management
- Multi-tasking effectively
- Customer service
- Customer relationship building
- Proficient in Microsoft Office, Outlook & Teams
- Conflict resolution
- Active listening
Timeline
Sales Coordinator
Ferguson
02.2024 - Current
Master Data Operator Lead
James Martin Vanities
06.2019 - 02.2024
Security Dispatcher
Four Winds Casino
06.2011 - 06.2019
General Studies -
Lake Michigan College
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