Bachelor of Science - Hotel and Motel Management
Eastern Michigan University
Ypsilanti, MI08.2022
Trish Blair
Sales and Marketing
Romulus,MI
Summary
Motivated supervisor with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail- oriented and thrives in fast-paced, intense environment. Experienced Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Education
Master of Science - Human Resource Management
Southern New Hampshire University
Hooksett, NH01.2025
Skills
- Upselling
- Marketing
- Scheduling
- Clerical support
- Business administration
- Event marketing
- Organizational skills
- Customer service
- Hotel experience
- Communication skills
- Certifications and Licenses
- ServSafe
- Policy and procedure modification
- Documentation and control
- Account Reconciliation
- Friendly nature
- Office management
- Payroll and budgeting
- Mail handling
- Office administration
- Sales Tracking
- Rapport and relationship building
- Strategic Planning
- Sales Presentations
- Employee Onboarding
- Performance Assessment
- Organizational Development
- Dispute Mediation
- Microsoft Word
- Verbal Communication
- Google Drive
- Teamwork and Collaboration
- Time sheet review
- Data imports
Work History
Sales Manager and Front Desk
Hampton Inn
, MI
08.2024 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Content Creator
Self
, MI
04.2023 - Current
- Applied current editing and photography tools to tell great stories.
- Strengthened content through proofreading and editing.
- Managed variety of technical equipment used in performances.
- Engaged with audiences to create memorable experiences at live performances.
- Developed show concepts and themes to engage audience members.
Social Media Marketing Manager
Exite Media
, MI
01.2024 - 09.2024
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Banquet Sales Manager
Plymouth Manor
, MI
08.2023 - 07.2024
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
Sales Manager
Silver Shores Waterfront
, MI
08.2022 - 07.2023
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Banquet Sales Manager
Burton Manor
, MI
09.2020 - 08.2022
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Overview
11
11
Event Management
10
10
Detail Oriented
5
5
Social Media Marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Manager and Front Desk
Hampton Inn
08.2024 - Current
Social Media Marketing Manager
Exite Media
01.2024 - 09.2024
Banquet Sales Manager
Plymouth Manor
08.2023 - 07.2024
Content Creator
Self
04.2023 - Current
Sales Manager
Silver Shores Waterfront
08.2022 - 07.2023
Banquet Sales Manager
Burton Manor
09.2020 - 08.2022
Bachelor of Science - Hotel and Motel Management
Eastern Michigan University
Master of Science - Human Resource Management
Southern New Hampshire University
Similar Profiles
Judith PalenciaJudith Palencia
Room Attendant at Hampton InnRoom Attendant at Hampton Inn
Patricia JohnsonPatricia Johnson
Front Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & SuitesFront Desk Clerk/Night Auditor at Hampton Inn and Hampton Inn & Suites
Yusmenia SequeraYusmenia Sequera
Housekeeping at Hampton InnHousekeeping at Hampton Inn
BELYNDA LEWISBELYNDA LEWIS
BDC Specialist/Sales Consultant at Lafontaine Buick Gmc Of Ann ArborBDC Specialist/Sales Consultant at Lafontaine Buick Gmc Of Ann Arbor
JAYNE PEPPERJAYNE PEPPER
Pro Account Sales Associate at Home DepotPro Account Sales Associate at Home Depot