Trisha Babbino
Bethlehem,PA
Summary
I wish to obtain a position in administration, customer service, that will utilize my strong background, and education. I am strongly motivated in customer service due to my wide variety of experience/education in the work field. I am strongly open for an opportunity for advancement and further education if need be. I would like to be a strong asset to your company where my skills as a strong customer service rep, highly motivated, hard working, punctual, and reliable professional skills can be utilized.
Overview
17
17
years of professional experience
Work History
Package Handler
Federal Express
09.2020 - Current
- Inbound scan packages to location
- Sort packages to correct van lines to be loaded on delivery trucks
- Unload trucks
Package Handler
UPS
10.2017 - 02.2020
- Company Overview: United Parcel Services
- Sorted packages by zip code in to correct trailer for shipment.
- Unloaded/ loaded packages to be sorted to correct destination
- Sorted small sort packages into correct bags to be shipped.
- United Parcel Services
Customer Service Representative
United States Cold Storage
11.2015 - 10.2017
- Managed wide variety of customer service and administrative tasks to resolve conflict quickly and efficiently.
- Payroll, billing
- Management of inventory
- Addressing customer concerns and providing empathy; problem solving
- Managed shipment and receiving of new products
Family Service Worker
Stonemor Partners LLC
01.2014 - 11.2015
- Advise, prepare, and counsel families through bereavement; long and short term.
- Manage and administer each facet from pre-need to final stages of life.
- Trained specialized foster parents as part of an overall service plan for children with severe behavioral and emotional needs
- Facilitated permanency Team Meeting( PTM) and family meetings.
Customer Care Specialist
Express Personal
02.2011 - 01.2014
- Problem/conflict spot resolution
- Greeted customers ascertaining wants and needs of products
- Investigation of inquiries of complaints in a timely manner
- Generated a long lasting loyal clientele.
- Generating and obtaining report of clientele.
Customer Representative
Derby Industries
09.2008 - 01.2011
- Direct oversight of responsibility for accounts payable/receivable
- Payroll, data entry, scheduling for indirect shipping and receiving
- Answering an average of 35 calls per day addressing customer service needs
- Problem solving
- New product information
- Follow up on purchases, inform about new merchandise and promotions
- Client based data quota
Education
High School Diploma -
01.1997
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Northampton Community College
Bethlehem, PASkills
- Customer service
- Highly motivated
- Service-oriented
- Dynamic/friendly/hostess
Timeline
Package Handler
Federal Express
09.2020 - Current
Package Handler
UPS
10.2017 - 02.2020
Customer Service Representative
United States Cold Storage
11.2015 - 10.2017
Family Service Worker
Stonemor Partners LLC
01.2014 - 11.2015
Customer Care Specialist
Express Personal
02.2011 - 01.2014
Customer Representative
Derby Industries
09.2008 - 01.2011
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Northampton Community College
High School Diploma -
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