TRISHA CASTRO
Amazon
Vancouver ,WA
25
years of professional experience
Enthusiastic Fulfillment Associate willing to take on any task to help Amazon's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Work History
Fulfillment Associate
4 Years 8 Months- Followed procedures at all times for personal and team safety.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Stowed and packed retail products, maintaining high standards of quality and safety.
- Waterspidered to ensure constant replenishment of supplies and materials at workstations, and to remove waste materials.
- Processed damages while minimizing losses through careful inspection, accurate documentation, and efficient processing procedures.
- Safely classified, bagged, and sorted regulated hazardous waste into designated compliance categories; strictly prevented cross-contamination and hazardous mixtures by separating incompatible chemical products.
- As an Amazon Damage Gatekeeper, I was responsible for examining and documenting damaged goods, ensuring they were handled according to Amazon's procedures, and preventing damaged items from being shipped to customers.
- Trained new problem solvers into stow and damage gatekeep as an ambassador, and offered support as needed.
- Demonstrated adaptability by cross-training in Pack, Ship dock, Gatekeep, and Donations.
- I took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by performing quality checks on products prior to shipment to ensure customer satisfaction, inserting associated paperwork, tagging boxes, and scanning barcodes.
- Kept work areas neat, clean, and free from debris.
- Stock designated items on shelves.
- Operated equipment, such as pallet jacks, to move heavy boxes and/or totes.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Participated in regular safety meetings to discuss performance metrics, and areas for improvement.
- Processed donations by inspecting each item, verifying quality, and adding to shipment.
- Coordinated pickup directly with key nonprofit partners, including Oregon Humane, Gleaners and Hope Station.
Administrative Assistant
3 Years 9 Months- Assist the President, Executive Vice President, and support the service department.
- Answer incoming calls, determine the purpose of the call, and transfer the call.
- Take and deliver messages.
- Dispatch service calls to the appropriate engineer.
- Handle customer queries.
- Interact with visiting vendors.
- Provide ongoing customer service support.
- Receive and process deliveries.
- Schedule meetings.
- Generate reports and other documents.
- Maintain procedures, including contract information, directions, and frequently requested company information.
- Prepare and send out customer sales quotations.
- Maintain the customer database.
- Set up conference calls.
- Order and maintain office supplies.
- Updated customer service reports. Process and file FDA 2579 forms.
- Prepare materials for marketing events.
- Prepare materials for the President and Executive Vice President's sales meetings.
- Order and track materials and parts.
- Schedule interviews.
- Train new employees.
- Perform daily reminders.
- Manage Outlook calendars.
Administrative Assistant
1 Year 2 Months- Greet visitors, and direct them to their destination.
- Answered multiline telephone, took messages, and directed them to appropriate persons.
- Handled company inquiries.
- Sorted and distributed mail.
- Assist the administrator daily.
Medical Receptionist
1 Year- Welcome visitors by greeting them in person or on the telephone, and by answering or referring inquiries.
- Schedule patient appointments.
- Verified medical insurance eligibility and health care coverage of the patient before services are provided.
- Sorted and distributed mail
- Provide samples of medication to patients per the doctor's authorization.
- Complete referrals and provide them to the patient.
- I organized and pulled charts for the next day's schedule.
- Add up copays and provide them to the doctor at the end of the day.
Education
GED
Skills
Communication
Organizational
Problem solving
Teamwork
Critical thinking
Customer service
Works well under pressure
Strong work ethic
Adaptability
Dependable
Honest and trustworthy
Detail-oriented
Willing to learn
Proficient in Microsoft Office
Able to type 50 words per minute
ADDITIONAL SKILLS
Order processing
Damage assessment
Equipment operation
Time management
Team collaboration
Training and onboarding
Problem solving
Supply restocking
Heavy lifting
Warehouse safety
Packing efficiency
Loading and unloading
Palletizing
Shipment preparation
Correct labeling
Pallet jack proficiency
References
References available upon request.
Timeline
Fulfillment Associate
Amazon
12.2021 - CurrentRead More
Administrative Assistant
HAWAII PACIFIC X-RAY CORPORATION
10.2013 - 07.2017Read More
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FOREST GLEN SKILLED NURSING
12.2004 - 02.2006Read More
Medical Receptionist
DR. TOWANA SPRIGGS
01.2002 - 01.2003Read More
BLADENSBURG HIGH SCHOOL
GED
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