Trisha Dailey
Lima,OH
Summary
Dedicated professional with strong skills in time management and decision-making. Experienced in developing training programs and optimizing workflows, committed to driving team performance and achieving high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Manager
Great Clips Rlo
Saint Marys, OH
03.2017 - Current
- Led daily operations to ensure high-quality customer service and team performance.
- Implemented training programs to enhance staff skills and service delivery.
- Developed scheduling systems to optimize workflow and meet staffing needs.
- Monitored inventory levels and managed supply orders for operational efficiency.
- Conducted performance evaluations to identify areas for improvement among team members.
- Fostered a positive work environment, promoting teamwork and employee satisfaction within the salon.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Arts - Business
Ashford University
San Diego, CA08-2015
Skills
- Customer service
- Team leadership
- Verbal and written communication
- Staff training and development
- Workload prioritization
- Decision-making
Timeline
Manager
Great Clips Rlo
03.2017 - Current
Associate of Arts - Business
Ashford University