Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trisha Dominguez

Glendale ,AZ

Summary

Skilled Collections Specialist offering 6 years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives.

Overview

6
6
years of professional experience

Work History

Collections Specialist II

JPMorgan Chase
08.2022 - Current
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls on inbound/outbound dialer and met demands of busy and productive group.
  • Counseled debtors on payment options and arranged installment agreements.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Responded to customer inquiries and provided detailed account information.

Probate Collection

JPMorgan Chase
07.2023 - Current
  • Legal Document review and retention.
  • Discuss with Authorized third party's vehicle option.
  • Maintain payments
  • Used skip tracing and other techniques to locate debtors.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Quantified debtor balances to avoid late payments and bad credit.

Collections Specialist

Discover Card Financial Services
10.2017 - 04.2020
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Maintained high volume of calls and met demands of busy and productive group.

Discover Student Loans

Discover Card Financial Services
04.2018 - 10.2018
  • Counseled students and parents about financial loan options and program details.
  • Complete loan application
  • Reviewed initial applications for accuracy and compliance with reporting standards.
  • Validate legal Documents
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.

Virtual Collection Specialist

Discover Card Financial Service
11.2018 - 04.2020
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Delivered exceptional customer service on collection chats and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of chats and met demands of busy and productive group.


Education

High School Diploma -

Glendale High School
Glendale, AZ
05.2015

Skills

  • Business Correspondence Writing
  • Account Management
  • Performance Improvements
  • Issue Investigation
  • Proficiency in Excel/ word
  • Negotiation
  • Payment Acceptance
  • Client Relations
  • Risk assessment
  • communication

Timeline

Probate Collection

JPMorgan Chase
07.2023 - Current

Collections Specialist II

JPMorgan Chase
08.2022 - Current

Virtual Collection Specialist

Discover Card Financial Service
11.2018 - 04.2020

Discover Student Loans

Discover Card Financial Services
04.2018 - 10.2018

Collections Specialist

Discover Card Financial Services
10.2017 - 04.2020

High School Diploma -

Glendale High School

Similar Profiles

CREATE PROFILE
Trisha Dominguez