Trisha Dominguez
Glendale ,AZ
Summary
Skilled Collections Specialist offering 6 years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives.
Overview
6
6
years of professional experience
Work History
Collections Specialist II
JPMorgan Chase
2118 E Elliot Rd Tempe AZ 85284
08.2022 - Current
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls on inbound/outbound dialer and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Researched accounts and completed due diligence to resolve collection problems.
- Responded to customer inquiries and provided detailed account information.
Probate Collection
JPMorgan Chase
07.2023 - Current
- Legal Document review and retention.
- Discuss with Authorized third party's vehicle option.
- Maintain payments
- Used skip tracing and other techniques to locate debtors.
- Used probing techniques to determine debtors' reasons for delinquency.
- Quantified debtor balances to avoid late payments and bad credit.
Collections Specialist
Discover Card Financial Services
2404 W Beardsley Rd Phoenix, Arizona 85027
10.2017 - 04.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
Discover Student Loans
Discover Card Financial Services
04.2018 - 10.2018
- Counseled students and parents about financial loan options and program details.
- Complete loan application
- Reviewed initial applications for accuracy and compliance with reporting standards.
- Validate legal Documents
- Developed and maintained relationships with customers, lenders and other third parties.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Virtual Collection Specialist
Discover Card Financial Service
11.2018 - 04.2020
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Delivered exceptional customer service on collection chats and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of chats and met demands of busy and productive group.
Education
High School Diploma -
Glendale High School
Glendale, AZ05.2015
Skills
- Business Correspondence Writing
- Account Management
- Performance Improvements
- Issue Investigation
- Proficiency in Excel/ word
- Negotiation
- Payment Acceptance
- Client Relations
- Risk assessment
- communication
Timeline
Probate Collection
JPMorgan Chase
07.2023 - Current
Collections Specialist II
JPMorgan Chase
08.2022 - Current
Virtual Collection Specialist
Discover Card Financial Service
11.2018 - 04.2020
Discover Student Loans
Discover Card Financial Services
04.2018 - 10.2018
Collections Specialist
Discover Card Financial Services
10.2017 - 04.2020
High School Diploma -
Glendale High School