Errin Clark
Columbus,OH
Summary
Experienced Collections Specialist bringing [Number]-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Collections Specialist
Bread Financial
12.2013 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
EOS Customer Service Representative
NCO Financial Group
04.2010 - 11.2013
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Northland High School
Columbus, OH06.2001
Skills
- Account Review
- Customer Research
- History Research
- Business Correspondence Writing
- Credit and Collections
Languages
Spanish
Limited Working
Timeline
Collections Specialist
Bread Financial
12.2013 - Current
EOS Customer Service Representative
NCO Financial Group
04.2010 - 11.2013
High School Diploma -
Northland High School
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