Trisha Escorcia
Boaz
Summary
Proficient pharmacy technician experienced in managing prescription orders and enhancing customer satisfaction. Known for implementing workflow improvements that boost accuracy and efficiency in pharmacy operations while maintaining compliance with state and federal regulations.
Dedicated pharmacy technician with a proven track record in customer service and effective communication. Skilled in training new staff, improving operational processes, and ensuring patient safety through meticulous attention to detail.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Certified Pharmacy Technician.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Certified Pharmacy Technician
Marshall Medical Center South
01.2023 - Current
- Compounded medications accurately according to physician
- Assisted pharmacists in managing inventory levels and ensuring medication availability
- Maintained compliance with state and federal regulations regarding pharmacy operations.
- Processed prescription orders efficiently using pharmacy management software systems.
- Implemented workflow improvements that enhanced accuracy in prescription filling processes.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Pharmacy Technician
Publix Pharmacy
10.2021 - 10.2023
- Processed prescription orders accurately and efficiently, ensuring patient safety and compliance with regulations.
- Managed inventory levels, facilitating timely restocking of medications and supplies to optimize pharmacy operations.
- Assisted pharmacists in preparing medications, demonstrating attention to detail and adherence to established protocols.
- Educated patients on medication usage, side effects, and interactions, enhancing customer understanding and satisfaction.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Retail Worker
Walgreens
02.2016 - 01.2020
- Delivered exceptional customer service, resolving inquiries and enhancing shopping experiences.
- Managed inventory levels, ensuring product availability and efficient restocking processes.
- Trained new team members on operational procedures and customer engagement strategies.
- Implemented promotional displays to drive sales and attract customer attention.
- Oversaw cash register operations, maintaining accuracy in transactions and balancing drawers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Nursing
Northeast Community College
Rainsville, ALBachelor of Science - Psychology
Athens State University
Athens, AL12-2027
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Patient confidentiality
- HIPAA
- Stocking medications
- Prescription labeling
- Troubleshooting malfunctioning equipment
- Refill requests
- FDA compliance
- Answering customer questions
Certification
QPR Suicide Prevention Gatekeeper Certificate.
Timeline
Certified Pharmacy Technician
Marshall Medical Center South
01.2023 - Current
Pharmacy Technician
Publix Pharmacy
10.2021 - 10.2023
Retail Worker
Walgreens
02.2016 - 01.2020
No Degree - Nursing
Northeast Community College
Bachelor of Science - Psychology
Athens State University