Trisha Franklin
Davenport,IA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
25
25
years of professional experience
Work History
Private Caregiver
Private Caregiver
Rock Island, IL
10.2023 - Current
- Assist patient with daily activity
- Assist with feeding grooming and mail
- Transport patient and accompany to all appointments
- Relayed progress and or concerns to family
- Provided companionship during final stages provided companionship during patients final stages
- Assisted clients with daily living activities and personal care routines.
- Administered medications and managed medical equipment as instructed by healthcare professionals.
Customer Retention Specialist
TruGreen
Davenport, IA
08.2022 - 10.2023
- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.
Home Health Aide
Golden Home Services
Kansas City, MO
06.2020 - 08.2022
- Provide health care services in patients residences
- Perform domestic and household tasks
- Transport and accompany patients to doctors office or to hospital
- Administer simple prescribed medications
- Assist with clients personal care activities
- Monitor patients (vital signs, temperature, respiration, etc) and report on their condition
- Maintain patients care records and document provided services
- Assist patients with mobility and physical therapies/exercises
- Instruct and counsel patients and families on diet and exercise
- Collect routine specimens
- Provide companionship and basic emotional or psychological support
Order Management Specialist
John Deere
Milan, IL
05.2018 - 05.2020
- Inbound call support for John Deere dealers provide pricing and shipping inquiries investigate service inquiries
Billing Specialist Collection
divvyDOSE
Moline, IL
11.2017 - 05.2018
- Billing/collection billed patients for medication processed payments updated spreadsheets inbound outbound calls contacted patient regarding outstanding balance setup proper payment arrangements
Customer Service Representative
EGS Inc.
Davenport, IA
08.2015 - 09.2016
- Inbound call center retention 40-50 calls documents accounts processing payments and refunds troubleshooting
Customer Service
Optum RX
Overland Park, KS
08.2014 - 05.2015
- Inbound call center 150 calls daily mail order pharmacy took payments billing inquires handled disputes document accurate notes
Collector
alliance data
Lenexa, KS
11.2012 - 07.2014
- First party collection for comenity bank Negotiated best possible arrangements Exceeded monthly goals 150-200 calls daily
Collector
The CBE Group
Overland Park, KS
01.2011 - 11.2012
- Third party collection for multiple clients outbound/inbound call center negotiated best possible arrangements for customer and clients secure payments hit monthly goals
Collector
Convergys
Olathe, KS
07.2007 - 12.2010
- Third party collector for varies bank card clients negotiated best possible arrangements for customer and clients outbound/inbound call center secure payments and set up promise to pays hit monthly goals
Customer Service
Citigroup
Kansas City, MO
07.2006 - 07.2007
- Customer Service for citigroup citicards inbound call center answered any question about statements, products and services processed disputes and credit line increases maintained quality assurance scores
Customer Service
Teletech
Kansas City, KS
10.2001 - 07.2004
- Customer Service for the Untied States Post Office inbound call center Documented any complaints comments or concern explained products, services, and prices
Education
Some College (No Degree) -
Penn Valley Community College
Kansas City, MOSkills
- Medical Billing
- Accounts Receivable
- Order Management
- Order Entry
- Order Fulfillment
- Call Center
- Data Entry
- Customer Service
- Order Processing
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Phones
- Collections
- Cold Calling
- Pricing
- Salesforce
- Telemarketing
- Negotiation
- Time Management
- Computer Skills
- Communication Skills
- Sales
- Organizational Skills
Timeline
Private Caregiver
Private Caregiver
10.2023 - Current
Customer Retention Specialist
TruGreen
08.2022 - 10.2023
Home Health Aide
Golden Home Services
06.2020 - 08.2022
Order Management Specialist
John Deere
05.2018 - 05.2020
Billing Specialist Collection
divvyDOSE
11.2017 - 05.2018
Customer Service Representative
EGS Inc.
08.2015 - 09.2016
Customer Service
Optum RX
08.2014 - 05.2015
Collector
alliance data
11.2012 - 07.2014
Collector
The CBE Group
01.2011 - 11.2012
Collector
Convergys
07.2007 - 12.2010
Customer Service
Citigroup
07.2006 - 07.2007
Customer Service
Teletech
10.2001 - 07.2004
Some College (No Degree) -
Penn Valley Community College