Dana Heisler
Dresden,TN
Overview
29
29
years of professional experience
1
1
year of post-secondary education
Work History
Private Caregiver
At Home
Chicago, IL
12.2011 - 08.2021
- Promoted independence by helping patient improve adaptive abilities
- Implemented patients care plan, including ambulation and exercise programs designed to improve overall wellness.
Telephone Customer Service Representative
Comed
Chicago, IL
03.2004 - 12.2011
- Employed empathetic approach to maximize opportunity, build rapport with customers, and actively listen to needs
- Instilled calm in customers by managing escalations and transfers with utmost professionalism
- Uncovered customers' needs utilizing prescribed customer interaction models and scripts
- Managed high volume of claims calls and verified eligibility for requested and optimal solutions to diverse problems.
Social Services Assistant
Methodist Hospital
Chicago, IL
01.1997 - 03.2004
- Outlined agency services, requirements and processes to individuals at group meetings
- Helped social workers obtain forms and coordinating referral processes
- Detailed client visits with thorough documentation and official reports
- Kept all areas clean, organized and in line with company professional standards
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
Medical Office Manager
Suresh Shingala MD
Chicago, IL
12.1992 - 01.1997
- Prepared thorough reports based on skilled compilation and distillation of related data
- Covered daily office workloads through effective staffing and resource coordination
- Updated office files daily and kept records organized
- Completed all tasks promptly and with minimal oversight.
Education
High school diploma - General Studies
McHenry County College
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Crystal Lake Central High School
05.1991 - 05.1992
Skills
Medical office experienceCustomer serviceSocial workOrganizational skillsHIPAATime management
Medical Billing
Administrative experienceMedical RecordsInsurance VerificationMedical Scheduling
Additional Information
- Willing to relocate: Anywhere
Timeline
Private Caregiver
At Home
12.2011 - 08.2021
Telephone Customer Service Representative
Comed
03.2004 - 12.2011
Social Services Assistant
Methodist Hospital
01.1997 - 03.2004
Medical Office Manager
Suresh Shingala MD
12.1992 - 01.1997
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Crystal Lake Central High School
05.1991 - 05.1992
High school diploma - General Studies
McHenry County College