Detail-oriented professional with strong problem-solving skills and a commitment to customer satisfaction. Experienced in managing insurance inquiries and resolving claims efficiently.
Work History
Field Insurance Service Representative
6 Years
Texas Farm Bureau Insurance Company | 08.2020 - Current
Managed customer inquiries regarding insurance policies and claims processing.
Evaluated and resolved customer issues, ensuring timely follow-up and quality service.
Collaborated with underwriting team to streamline policy issuance and renewal processes.
Educated clients on coverage options, enhancing understanding of insurance products.
Provided comprehensive administrative support to agency staff, assisting with appointment scheduling, billing inquiries, and document preparation as needed.
Business Manager
13 Years 7 Months
Law Office of Wes Hammit | 11.2006 - 06.2020
Managed budget, optimizing resource allocation for operational needs.
Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Assisted with hiring process and training of new employees.
Streamlined operational processes to enhance efficiency and reduce costs.
Oversaw financial management, ensuring accurate forecasting, budgeting, and reporting to support informed decision-making.
Appeal Specialist II
3 Years
The Methodist Hospital | 11.2003 - 11.2006
Reviewed and analyzed appeals to ensure compliance with hospital policies and regulations.
Collaborated with medical staff to gather necessary documentation for appeal submissions.
Assisted in training new team members on procedures related to the appeals process.
Developed streamlined processes for tracking and resolving appeals, improving efficiency.
Education
Bachelor of Science - Applied Life Science
University of Louisiana At Lafayette | Lafayette, LA | 05-2000
Field Insurance Service Representative/Salesperson at Texas Farm Bureau InsuranceField Insurance Service Representative/Salesperson at Texas Farm Bureau Insurance