Trisha Massengale
Susanville,CA
Summary
Adept Sous Chef and Administrative Manager with a proven track record at Ohanas 395 and Mammoth Mountain Resorts, showcasing expertise in kitchen management and customer service excellence. Skillfully blends culinary skills with operational support, achieving high standards in food safety and staff training. Demonstrates a strong commitment to quality, efficiency, and exceptional guest experiences.
Overview
16
16
years of professional experience
Work History
Sous Chef
Ohanas 395
June Lake Ca / Susanville Ca
06.2017 - 08.2024
- Acted as head chef when required to maintain continuity of service and quality.
- Collaborated with staff members to create meals for large banquets
- Planned and directed high-volume food preparation in fast-paced environment.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers
- Monitored quality and consistency.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Set up and broke down kitchen for service.
- Disciplined and dedicated to meeting high-quality standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Participated in food tastings and taste tests.
- Created menus and special boards, inorder to communicate product details to the public
Administrative Manager
Mammoth Mountain Resorts
June Lake Ca.
12.2008 - 04.2017
- Oversaw office inventory by ordering, stocking and shipment receiving.
- Trained employees in company compliance requirements to promote conformance.
- Established customer service standards, monitored daily productivity, and implemented modifications when needed.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Completed projects for each department in a timely maner.
- Updated daily on mountain snow report.
- Maintained safe balance. Handed out change to departments. Sent in change requests when needed to assure a proper amount of bills and change were on hand.
- Assisted employees by answering questions and directing them to the appropriate department to fulfill their needs.
- Communicated on mountain injuries to ski patrol through radio, or phone.
- Managed Lost and found. Filled out property loss and damage reports.
- Assisted guests with problems, complaints, concerns and questions. Worked to rectify any problems brought to my attention.
Education
Ace Personal Training Certificate - Anatomy, Kinesiology, Physiology
Ace Personal Training
Online 04.2011
Manicurist - Manicure, Bacteriology, Anatomy
Career Academy of Beauty
Anaheim, CA11.2005
Skills
- Employee Scheduling
- Workflow Optimization
- Food Safety
- Menu Memorization
- Inventory Management
- Food Preparation
- Customer Service
- Safe handling
- Kitchen Equipment Operation
- Cooking techniques
- Heavy Lifting
- Food spoilage prevention
- Kitchen Management
- Safety Management
- Staff Training
- Operations Support
- Sanitation Procedures
- Kitchen Organization
- Detail Oriented
- Competent and thorough when given assignments
Additional Information
I've lived in Susanville for a year, I've enjoyed getting to know the area and community. Im involved as a CASA volunteer. This has given me a unique perspective on the needs of this community. Im always looking for an opportunity to be of service. Im currently looking for long term, full time employment. I have an extensive backround in administrative work and customer service. Im patient when working with others and have the ability to stay calm in stressful situations. Im a helpful individual who enjoys working in a dynamic environment.
Timeline
Sous Chef
Ohanas 395
06.2017 - 08.2024
Administrative Manager
Mammoth Mountain Resorts
12.2008 - 04.2017
Ace Personal Training Certificate - Anatomy, Kinesiology, Physiology
Ace Personal Training
Manicurist - Manicure, Bacteriology, Anatomy
Career Academy of Beauty