Trisha M Aurand

• Mentored students facing academic challenges, explaining class materials, and helping with specific problems.
• Instructed students on concepts outlined in Mclass lesson plans.
• Supports students with learning gaps.
• Assisting students with reading strategies and helpful resources for them to become fluent readers.
• One on one small group reading sessions, and monitoring comprehension and fluency.
• Reinforcing phonics and decoding skills.
• Guiding independent reading.
• Source: Mclass along with Dibels, progress monitoring along with benchmark testing.
• Assisted with NWEA testing.

• Oversaw a team responsible for accounts receivable functions and customer account management.
• Worked hand in hand with accounts payable.
• Worked along with annual audits, providing documentation and invoices, along with reports.
• Evaluated internal controls within accounts receivable department for effectiveness and recommended changes as needed.
• Completed daily transactions with full verifications, accurate calculations and timely postings.
• Supported company financial health by maintaining accounts receivable levels within accepted parameters.
• Developed and maintained billing processes to ensure timely invoicing.
• Increased cash flow by decreasing DSO from 28 days to 14 days over previous years totals.
• Responsible for all aspects of the Credit Department; including running Experian or DNB reports to determine the credit worthiness of the business or applicant.
• Heavy collection calls, billing discrepancies and resolve account issues immediately.
• Worked closely with the inside and outside sales staff in all aspects of assisting them to get appropriate information for all new accounts and to resolve any account discrepancies.
• Issue debts and credits and prepare daily suspense reports.

System: AS400

• Processed vendor invoices accurately and efficiently in compliance with company policies.
• Assisted in maintaining accurate accounts payable transactions.
• Collaborated with vendors to resolve payment discrepancies and inquiries promptly.
• Supported month-end closing activities by preparing reconciliations for accounts payable transactions.
• I worked with controller helping with month-end reports.
• Monitored and managed payment schedules to ensure timely disbursements to suppliers.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Collaborated with purchasing department to resolve discrepancies, improving communication between departments.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Reached out to vendors and customers to verify information and follow up on client issues.

System: AS400

• Route Processor: processed invoices and managed account reconciliations to ensure timely payments.
• Trained new staff on accounts receivable processes and software utilization for improved performance.
• Collaborated with sales team to resolve billing discrepancies and enhance customer satisfaction.
• Maintained accurate records in accounting software, improving data integrity and reporting efficiency.

System: AS400

• Answered and directed phone calls with customer orders, billing discrepancies, logistics concerns, sales staff, etc..
• Responded with high volumes of phone calls and resolved customer questions in a timely manner.
• Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.
• Upheld company policies while ensuring customer satisfaction in all interactions.
• Negotiated with customers to find mutually beneficial solutions to billing disputes.
• Utilized conflict resolution skills to handle difficult customer service scenarios gracefully.
• Completed administrative tasks such as filing paperwork or organizing digital documents related to customer
  interactions.

I started off a sales associate

• Helping customers, maintained strong customer relationships.
• Processed transactions accurately in a fast paced retail environment.
• Handling closing and bank deposits.
• Organized merchandise displays and held a clean, welcoming sales floor.
• Supervised and disciplined employees to reach performance targets.
• Enforced employee adherence to company practices, policies and procedures.
• Built and managed successful retail teams through training, and encouragement.