Trisha Murphy
Houston,TX
Summary
Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.
Overview
20
20
years of professional experience
Work History
Sales Representative
RUI USA
Houston, TX
03.2025 - Current
- Build strong customer relationships to drive repeat business and enhance brand loyalty.
- Educate clients on product features and benefits to facilitate informed purchasing decisions.
- Respond promptly to customer inquiries, providing exceptional service and support.
- Utilize CRM software to manage client information, track leads, and monitor sales progress.
- Participate in training sessions to develop sales techniques and product knowledge effectively.
- Generate additional sales opportunities with upselling and cross-selling techniques.
- Consistently meet or exceed quotas by implementing strategic sales plans and effective time management.
- Develop tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieve consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Cultivate deep understanding of product features to answer questions and overcome objections.
- Contribute to team objectives in fast-paced environment.
Sales Representative
Prime Communications AT&T
Houston, TX
10.2022 - 11.2024
- Managed client accounts to ensure satisfaction and retention.
- Developed and delivered compelling product presentations to diverse audiences.
- Collaborated with marketing team to create targeted promotional materials.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Implemented CRM tools to track customer interactions and sales progress.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Stayed current on company offerings and industry trends.
- Developed, maintained and utilized diverse client base.
CDL Truck Driver
US Express
Irving, TX
03.2019 - 08.2022
- Operated commercial vehicles in compliance with state and federal regulations.
- Conducted pre-trip inspections to ensure vehicle safety and reliability.
- Delivered goods to clients on time while maintaining accurate logs of routes and mileage.
- Collaborated with dispatchers to optimize delivery schedules and routes.
- Maintained cleanliness and organization of cargo areas to prevent damage during transport.
- Adhered to safety protocols, reducing incident reports through proactive measures.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Poker Dealer
Golden Nugget Lake Charles
Lake Charles, LA
11.2014 - 10.2018
- Dealt various poker games, ensuring adherence to house rules and regulations.
- Monitored player behavior, promoting a positive gaming environment.
- Managed chip transactions accurately, maintaining integrity of the game.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
- Provided crucial support during large-scale poker tournaments by assisting with registration, table assignments, and event logistics.
- Consistently met performance metrics by adhering to strict timelines for game rotations and table assignments.
- Supported fellow dealers through teamwork and collaboration during peak times or when additional assistance was needed at tables.
Poker Dealer
Lauberge Casino
Lake Charles, LA
06.2011 - 11.2014
- Dealt various poker games, ensuring adherence to house rules and regulations.
- Monitored player behavior, promoting a positive gaming environment.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Applied standard or special rules to games based on pre-agreed game rules.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Monitored game for potential security risk to protect operation and players.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Managed player transactions, maintaining accurate chip counts and payouts throughout gaming sessions.
- Conducted regular audits of gaming tables, identifying discrepancies and improving operational accuracy.
- Collaborated with management to develop promotional events, driving increased player engagement and revenue.
- Provided crucial support during large-scale poker tournaments by assisting with registration, table assignments, and event logistics.
Table Games Dealer
Isle of Capri Casino Hotel Lake Charles
Lake Charles, LA
04.2008 - 05.2011
- Dealt various table games, ensuring adherence to casino rules and regulations.
- Maintained accurate chip counts and managed player transactions efficiently.
- Monitored gameplay for fairness and integrity, addressing issues promptly.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
Table Games Dealer
Lauberge Casino
Lake Charles, LA
02.2006 - 03.2008
- Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
- Resolved player disputes calmly and effectively, maintaining positive atmosphere at table.
- Fostered sense of community among players with exceptional communication skills and personal attention.
- Adapted quickly to new and varied table games, enhancing versatility and value as team member.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Applied standard or special rules to games based on pre-agreed game rules.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Facilitated welcoming and inclusive atmosphere, attracting diverse group of players to tables.
- Monitored games for compliance with casino policies and procedures, contributing to secure gaming environment.
- Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.
- Conducted regular inventory checks on gaming equipment to ensure game integrity and fairness.
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Sales closing
- Upselling and cross selling
- Negotiation tactics
- Objection handling
- Complex Problem-solving
- Active listening
- Critical thinking
Timeline
Sales Representative
RUI USA
03.2025 - Current
Sales Representative
Prime Communications AT&T
10.2022 - 11.2024
CDL Truck Driver
US Express
03.2019 - 08.2022
Poker Dealer
Golden Nugget Lake Charles
11.2014 - 10.2018
Poker Dealer
Lauberge Casino
06.2011 - 11.2014
Table Games Dealer
Isle of Capri Casino Hotel Lake Charles
04.2008 - 05.2011
Table Games Dealer
Lauberge Casino
02.2006 - 03.2008