Trisha Napier

Animal Hospital Director

Mayfair Pet Hospital

Kissimmee, FL

06.2010 - 04.2025

Conducted regular reviews of employee performance to ensure quality standards were met.
Analyzed data collected from patient visits to identify trends in patient demographics or treatment outcomes.
Provided customer service support by addressing questions or concerns from pet owners regarding their pets' treatments or diagnoses.
Prepared reports summarizing monthly financial performance of the hospital.
Implemented strategies to increase efficiency within the practice while reducing costs.
Ensured compliance with state and federal regulations related to animal health care standards.
Negotiated contracts with vendors for supplies and services needed for the practice.
Organized continuing education programs for employees to keep up-to-date on latest developments in veterinary medicine.
Resolved conflicts between staff members or customers when needed.
Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
Maintained communication and transparency with team members, department heads, and medical staff.
Managed the daily operations of a veterinary hospital, including scheduling appointments and managing staff.
Created marketing campaigns to promote services offered at the practice.
Resolved conflicts between employees or customers in a professional manner.
Recruited, hired and trained new medical and facility staff.
Coordinated with veterinarians, technicians, and other medical personnel to provide quality care for patients.
Achieved cost-savings by developing functional solutions to problems.
Prioritized and organized tasks to efficiently accomplish service goals.
Monitored internal controls over payroll functions. Including processing the payroll.