Maddie St. John
North Richland Hills,TX
Summary
Accomplished Hospital Manager with 8 years of achievement in the veterinary field. Committed to meeting and exceeding all performance objectives and implementing successful change management initiatives. Expertise in strategic planning, employee coaching and facilities management. Commended for outstanding leadership skills, having an ownership mindset and team culture and collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hospital Manager
Mayfair Village Animal Hospital
11.2020 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Researched and implemented new initiatives to further develop hospital culture.
- Coordinated with vendors and field leadership team to plan and help host veterinary CE events and meetings.
- Established and maintained effective communication with staff, veterinarians and community organizations to promote high quality patient care.
- Ordered all hospital supplies, monitored inventory and performed quarterly inventory counts and reporting.
- Facilitated daily team huddles, weekly one-on-ones and quarterly reviews to optimize communication and monitor development.
- Managed hospital operations in accordance with budget requirements.
- Identified appropriate marketing channels and target customers for campaigns.
Veterinary Technician
CityVet
09.2017 - 11.2020
- Assisted and monitoring patients during anesthetic procedures and surgeries.
- Safely restrained pets for examinations and various procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Administered vaccines, placed IV catheters, performed blood draws
- Performed dental cleanings using ultrasonic scaler.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed diagnostics, including radiographs and bloodwork
- Assisted veterinarians with radiographs and ultrasounds.
- Responsible for tracking inventory and ordering supplies
- Educated clients on nutrition, preventive health and other animal care.
- Developed content for social media
Veterinary Assistant/Receptionist
VCA Advanced Veterinary Care Center
03.2015 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and patients.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
Laboratory Assistant/Transcriptionist
Cockerell Dermatopathology
03.2012 - 03.2015
- Maintained documentation on tests performed in lab.
- Processed patient specimens according to priority and documented results.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Collaborated with other departments to establish cohesive laboratory operations.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Recorded information using word processing, dictation and transcription software and equipment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Corrected grammar, spelling and syntax mistakes in medical records.
- Translated medical jargon into correct terminology.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
Education
Biology
Tarrant County College District
Fort Worth, TXSkills
- Business Operations
- Best Practices and Standards
- Critical Thinking
- Workflow Processes
- Organizational Goal Development
- Digital Advertising
- Teamwork and Collaboration
- Team Culture
Accomplishments
- Exemplary leader within the Texoma division. I have participated in a discussion panel with my FLT around having an ownership mentality as an HM, led in our peer hospital visit initiative and I am recognized as helping facilitate productive discussions at division and national meetings.
- Planned and hosted continuing education event for all hospital staff in our division in collaboration with Boehringer Ingelheim.
- Assisted FLT in planning upcoming division leadership summit.
- Increased new client visits by 396% in first two years as hospital manager through marketing initiatives and community outreach.
- Completed NVA's Northwest Ambassador training in Tacoma, Washington.
Certification
- Certified Cat Friendly Veterinary Professional, American Association of Feline Practitioners - July 2022
- Northwest Ambassador Training Program, National Veterinary Associates, July 2023
Timeline
Hospital Manager
Mayfair Village Animal Hospital
11.2020 - Current
Veterinary Technician
CityVet
09.2017 - 11.2020
Veterinary Assistant/Receptionist
VCA Advanced Veterinary Care Center
03.2015 - 09.2017
Laboratory Assistant/Transcriptionist
Cockerell Dermatopathology
03.2012 - 03.2015
Biology
Tarrant County College District
- Certified Cat Friendly Veterinary Professional, American Association of Feline Practitioners - July 2022
- Northwest Ambassador Training Program, National Veterinary Associates, July 2023
Similar Profiles
Westle DanielsWestle Daniels
Veterinary Assistant at Mayfair Animal HospitalVeterinary Assistant at Mayfair Animal Hospital
Lauren BauerLauren Bauer
LVT at Mayfair Animal HospitalLVT at Mayfair Animal Hospital
Kristi KluczKristi Klucz
Veterinary Technologist Externship at Village Animal HospitalVeterinary Technologist Externship at Village Animal Hospital