Ruby Selvig
Santa Rosa,CA
Summary
Dedicated manager and executive assistant over 9 years of experience in leading teams and optimizing operations. I demonstrate proficiency in inventory management, payroll, and customer relationship management, ensuring efficient and compliant workplace practices. I am known for exceptional organizational skills and a focus on achieving financial goals and maintaining high standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hospital Manager
PetVet Care Centers
Santa Rosa, CA
10.2024 - Current
- Executive-level veterinary hospital manager with full accountability for operational performance, financial outcomes, team leadership, and client experience in partnership with medical leadership.
- Selected to temporarily manage two veterinary hospitals concurrently during a period of transition, ensuring operational continuity, team stability, and consistent standards of care across both locations.
- Led day-to-day operations, budgets, KPIs, and compliance, supporting sustained revenue growth and cost control.
- Improved scheduling and workflow efficiency, driving 15-20% increased appointment utilization.
- Strengthened hiring, onboarding, and team development to support improved retention and reduced burnout.
- Standardized SOPs and operational processes to ensure regulatory readiness and consistency.
- As a Wellbeing Champion, I meet with other team members throughout the country and discuss how we can incorporate mental health and wellness into leadership practices.
- Promoting psychological safety, resilience, and sustainable workloads in a high-demand clinical environment in addition to releasing monthly updates nationwide.
Practice Manager
Arroyo Veterinary Hospital
Sonoma, CA
05.2023 - 08.2024
- Supervised all staff including paraprofessional and professional staff.
- Responsible for all basic human resource duties including onboarding, performance reviews, disciplinary actions, terminations, and coaching and training for all positions; maintenance of personnel records including attendance and wage records.
- Directed, supported, and oversaw all Supervisor and Lead positions.
- Managed all staff scheduling including DVM schedules.
- Helped create, achieve, and maintain all financial goals for the practice.
- Ensured daily, quarterly, and annual financial information is accurate and is responsible for all local accounting functions.
- Oversaw all inventory management including purchasing of all administrative, medical, and equipment supplies.
- Oversaw all controlled substance inventory is in line with California and federal laws.
- Oversaw all equipment management and ensured all equipment is in good, working order.
- Created and upheld all Hospital policies and protocols.
- Oversaw and Upheld all safety and OSHA regulations.
- Oversaw daily operations and ensured all operations were working as efficiently as possible without sacrificing safety or quality of care.
- Assessed and implemented training programs for each department and constant re-evaluation of training protocols to remove or alter obsolete practices.
- Maintained client relationships and hospital reputation by ensuring communication best practices and responding to client concerns or complaints in a timely manner.
- Maintained positive relationships with vendors and outside contractors.
- Maintained the overall health of the business.
Executive Assistant
Fairmont Sonoma Mission Inn & Spa
Sonoma, CA
01.2022 - 05.2023
- Handled confidential, highly sensitive, urgent materials and information in a dynamic, fast-paced work environment.
- Managed, organized, coordinated, and maintained executives' calendars, meetings, and travel arrangements as needed.
- Oversaw and maintained all executive expense reports.
- Maintained executive department organization charts and contact lists.
- Organized data and updated reports and presentations with Microsoft office and excel.
- Coordinated and managed special projects as assigned.
- Ensured executives are prepared with necessary materials for meetings.
- Acted as liaison to executive's direct reports and the team.
- Researched, prioritized, and followed up on incoming issues and concerns addressed to the Executive, including those of a sensitive or confidential nature.
- Determined appropriate course of action, referral, or response.
- Provided a bridge for smooth communication between the Executive and internal departments; demonstrating leadership to maintain credibility, trust and support with senior management staff.
- Worked closely and effectively with the Executives to keep them well informed of upcoming commitments and responsibilities, preparing and following up appropriately.
- Prioritized conflicting needs; handling matters expeditiously, proactively, and followed through on projects to successful completion, often with deadline pressures.
- Supported General Manager & Director of Operations to ensure exceptional guest experiences and communication.
- Consistently offered professional, engaging and friendly service.
- Responsible for handling all donation requests, trades, and gift certificates.
- Managed and owned executive office phone calls.
- Made and assisted with all VIP reservations, ensuring a seamless arrival and stay.
- Maintained a clean office, ordered supplies as needed and all stationary for hotel.
- Responded to guest reviews and assisted with complaints and unhappy guests.
- Created standard operating procedure for departments.
- Responsible for the intake of all checks received.
- Maintained confidentiality of all correspondence and communication.
- Bridged communication between executives and departments, fostering trust and maintaining credibility with senior management.
Skylight Administrative Assistant
Skylight
06.2021 - 01.2022
- Supported the venue manager in client relations and was the first point of contact when speaking with clients.
- This role included cultivating relationships with executive management of Fortune 500 companies, developing and managing relationships with building management, Skylight's operations and partnering facilities teams.
- Responsible for generating reports used company wide, ensuring everything is entered in a timely manner and reflects all required information.
- Supported team in individual project.
- Ensured company stayed within the tight turn around time for email responses.
- Updated contracts and documents to reflect current practices and regulations.
- Responsible for scheduling events and ensuring all information is up to date and accurate on the calendar and within reporting.
- Assisted team on site as needed during events, meetings and projects such as being the site representative for a Skylight event.
Assistant Manager
Michael Kors
01.2020 - 09.2020
- Responsible for management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising.
- Ability to assume the responsibilities of the Store Manager in her absence.
- Motivated the team and executed effective day to day business and operational processes.
- Drove results through delivering an elevated customer experience.
- Lead and executed key opening and closing duties and operational tasks.
- Demonstrated flexibility with work life balance to assist in times of need.
- Fostered customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques.
- Ensured the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence.
- Built a client book through establishing client relationships to drive additional traffic and create client engagement.
- Responsible for operations within the store, including risk management, physical security, store cash controls, and inventory management.
- Responsible for meeting personal and store sales goals, and assists in the tracking and monitoring of those goals.
- Ensured all associates are providing excellent and professional customer service.
- Assisted with payroll and back and front of house computers, trained new employees.
Companion Animal Leader (Assistant Store Manager)
Petco
07.2018 - 12.2019
- Responsible for the achievement of the department's budgeted sales goals, gross margin, animal and merchandise shrink targets, managing inventory levels, supply cost, reported budgeted expense rates and budgeted contribution.
- Trusted to open the store and a key holder for the safe and all doors.
- Responsible for making weekly schedules and assisting in any way needed when short handed.
- Gained experience in grooming department and was able to assist in any way needed while also maintaining responsibility for separate departments, eventually taking responsibility for both.
- Responsible for any customer complaints with their animal including clients who's animals have passed away, and those who have had a bad experience and would like it remedied.
- Requiring empathy and professionalism, which helps significantly in these particular situations.
- Promoted and ensured the efficient and effective operations of the Grooming Salon.
- Responsible for achieving targeted goals of the grooming salon to include budgeted sales goals, gross margin to budget, labor percentage to budget, promoter metrics, supply costs, staffing and oversees the daily operations of the salon.
- Professionally managed and performs grooming services including brushing, bathing, ear and teeth cleaning, expression of anal glands, & trimming nails while ensuring the safety of the animals.
Store Manager
Yogurtland
03.2017 - 07.2018
- Advanced from the initial role as partner to final role as store manager within six months for assimilating processes and procedures rapidly, demonstrating strong leadership skills.
- Managed the overall operations of the store, made orders and created schedules that fit our budget.
- Ensured the well being and happiness of customers while there.
- Managed the overall operation of the store and its financials, exercising discretion while doing so.
- Ensured company standards were met and ensured store associates complied with policies and procedures.
- Helped to develop consistency within the employees and ensured compliance with Corporate Store policies and procedures.
- Was responsible for upholding and executing the vision and mission of Yogurtland and assisting others in doing the same.
Education
High - undefined
Petaluma High School
Petaluma, CASkills
- Business Administration
- Employee Relations
- Procedure Development
- Payroll Management
- Customer Relationship Management
- Database Management
- Recruiting
- Scheduling
- Vendor Relations
- Human Resources Management
- Performance Management
- Data Analysis
- Profit
- Labor Cost Analysis
- Inventory Management
- Microsoft Outlook
- Household Maintenance
- Resource Utilization
- Financial Management
- Leadership
- Report Writing
- Childcare Oversight
- Policy Development
- Marketing
- Google Docs
- Invoice Processing
- Budget Management
- Microsoft Office
- Travel Planning
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Driving License: Yes
- Availability: Anywhere
Timeline
Hospital Manager
PetVet Care Centers
10.2024 - Current
Practice Manager
Arroyo Veterinary Hospital
05.2023 - 08.2024
Executive Assistant
Fairmont Sonoma Mission Inn & Spa
01.2022 - 05.2023
Skylight Administrative Assistant
Skylight
06.2021 - 01.2022
Assistant Manager
Michael Kors
01.2020 - 09.2020
Companion Animal Leader (Assistant Store Manager)
Petco
07.2018 - 12.2019
Store Manager
Yogurtland
03.2017 - 07.2018
High - undefined
Petaluma High School