Summary
Overview
Work History
Education
Skills
Timeline
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Trisha Ruth

Easton,PA

Summary

Capable professional, knowledgeable about managing supply chain while providing top-notch customer service. Well organized and service-oriented team player. Focused on keeping customers happy and surpassing support objectives.

Overview

26
26
years of professional experience

Work History

Customer Logistics Manager

Infineon Technologies
Lebanon, NJ
07.2017 - Current
  • Monitor customer orders from receipt through shipment to ensure accuracy and timeliness of delivery.
  • First point of contact for escalations in supply chain and logistic topics
  • Responsible for managing an average backlog of $30 million+ for distribution, direct and global accounts.
  • Maintain records of all incoming and outgoing shipments using SAP.
  • Resolve customer complaints in a timely manner by working closely with internal departments such as Sales, Finance.
  • Maintain high standards of internal and external customer service.
  • Identify and resolve shipping and packaging errors.
  • Develop strong rapport through effective client needs assessment and commitment to top satisfaction levels.

Inside Sales Coordinator

Infineon Technologies
Lebanon, NJ
09.1997 - 07.2017
  • Coordinated and maintained customer accounts, including orders, payment processing, and order tracking.
  • Supported sales representatives in the development of new business opportunities.
  • Analyzed customer feedback to identify areas of improvement in service delivery.
  • Responded promptly to customer inquiries regarding products, services, availability, delivery times.
  • Facilitated communication between internal departments such as finance and logistics when needed.
  • Resolved customer complaints in a timely manner by working closely with internal departments such as Sales and Finance.

Education

Bachelor of Science - Business Administration and Management

Centenary University
Hackettstown, NJ

Skills

  • Order Fulfillment
  • Client Relationships
  • Sales Support
  • Attention to Detail
  • Exceptional Customer Service
  • Key Relationship Management

Timeline

Customer Logistics Manager

Infineon Technologies
07.2017 - Current

Inside Sales Coordinator

Infineon Technologies
09.1997 - 07.2017

Bachelor of Science - Business Administration and Management

Centenary University

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Trisha Ruth