TRISHA TORRES
Orlando,FL
Summary
Customer-focused professional with over 13 years in customer service and administrative support. Highly skilled in managing priorities, enhancing customer experiences, and delivering service in fast-paced environments. Strong expertise in communication, problem-solving, and organizational skills, with proven experience in Microsoft Office Suite and document management.
Overview
11
11
years of professional experience
Work History
Correctional Officer
Florida Department of Corrections
Orlando, FL
06.2026 - Current
- Enforced facility regulations and maintained order among inmates.
- Collaborated with staff to implement safety protocols and emergency procedures.
- Conducted regular security checks and monitored inmate behavior.
Passenger Service Agent
Quantem Aviation Services
Orlando, FL
03.2024 - 08.2024
- Assisted passengers with check-in and boarding processes.
- Provided information on flight schedules and gate assignments.
- Coordinated with airline staff to ensure smooth operations.
Baggage Supervisor
Bags Inc.
Orlando, FL
03.2023 - 11.2023
- Supervised baggage handling operations for efficient processing.
- Trained new employees on safety protocols and operational procedures.
- Resolved passenger inquiries and concerns regarding baggage services promptly.
Passenger Service Agent Lead
Worldwide Flight Service
Christiansted, VI
03.2022 - 03.2023
- Managed boarding processes and ensured timely departures for flights.
- Coordinated with airline staff to resolve passenger inquiries and issues.
- Maintained compliance with safety and security regulations during operations.
Office Assistant
Paradise Freight
Christiansted, VI
09.2021 - 09.2022
- Prepared documents, reports, and presentations for communications.
- Implemented filing systems to streamline document retrieval.
- Provided administrative support including copying, scanning, and filing.
Count Team Attendant
Divi Carina Bay Casino
Christiansted, VI
10.2020 - 10.2021
- Balanced daily cash deposits and vault inventory with zero error rate.
- Conducted accurate counts of inventory during scheduled audits.
- Handled cash register transactions accurately while ensuring security.
Front Desk Attendant/Cashier
Maingate Lakeside Resort
Orlando, FL
04.2018 - 04.2019
- Greeted guests warmly and provided information about resort services.
- Managed check-in and check-out processes efficiently.
- Coordinated reservations and maintained accurate booking records.
Cashier Supervisor
Keith Pierson Toyota
Jacksonville, FL
04.2017 - 04.2018
- Trained new cashiers on operational procedures and customer service standards.
- Supervised cashier team to ensure efficient customer transactions.
- Balanced and reconciled register at end of shift.
Cashier
Wendy’s Restaurant
Orlando, FL
09.2016 - 09.2017
- Processed customer transactions efficiently in a fast-paced environment.
- Assisted customers with menu selections and special requests.
- Maintained clean and organized cash register area.
Office Assistant
VI Department of Human Services
Frederiksted, VI
03.2015 - 03.2016
- Scheduled appointments and meetings for team members and clients.
- Organized files and developed spreadsheets to improve workflow.
- Processed incoming customer inquiries through phone and email.
Education
Diploma - Medical Administrative Assistant
Penn Foster College
Scottsdale, AzHigh School Diploma -
Penn Foster
Scranton, PASkills
- Excellent Customer Service
- Time Management
- Multitasking Skills
- Crisis Management
- Excellent Organizational Skills
- Leadership Abilities
- Independent and Team Work
- Attention to Detail
- Problem Solving
- Prioritization
- Microsoft Office Suite
- Strong Work Ethic
- Results Oriented
- Excellent Communicator
- Safety protocols
- Operational compliance
- Cash handling
Summary Of Experiences
Experienced in training employees, always ensure quality customer service. Resolve customer complaints. Greet and register guests, maintain customer satisfaction, take and confirm reservations over the phone, in person or by email. Operate computer and enter data. Remove, and replace currency acceptor boxes from slot machines. Operate automated currency counting equipment. Compile, maintain and balance reports. Open, close and operate POS registers.
Timeline
Correctional Officer
Florida Department of Corrections
06.2026 - Current
Passenger Service Agent
Quantem Aviation Services
03.2024 - 08.2024
Baggage Supervisor
Bags Inc.
03.2023 - 11.2023
Passenger Service Agent Lead
Worldwide Flight Service
03.2022 - 03.2023
Office Assistant
Paradise Freight
09.2021 - 09.2022
Count Team Attendant
Divi Carina Bay Casino
10.2020 - 10.2021
Front Desk Attendant/Cashier
Maingate Lakeside Resort
04.2018 - 04.2019
Cashier Supervisor
Keith Pierson Toyota
04.2017 - 04.2018
Cashier
Wendy’s Restaurant
09.2016 - 09.2017
Office Assistant
VI Department of Human Services
03.2015 - 03.2016
Diploma - Medical Administrative Assistant
Penn Foster College
High School Diploma -
Penn Foster