Trisha VanSpronsen
Grand Rapids,MI
Summary
Exceptionally organized Housekeeper bringing four years in hospitality cleaning and guest interactions. Adept at efficiently completing tasks in independent or team-based fashions to achieve and maintain high guest satisfaction.
Overview
10
10
years of professional experience
Work History
Housekeeping Lead
JW Marriott Grand Rapids
Grand Rapids , MI
2018.06 - Current
- Lead small staff housekeepers.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new 2nd shift personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
Turndown Attendant
JW Marriott Grand Rapids
Grand Rapids , MI
2018.06 - Current
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Polished glass surfaces and windows.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Dorm Custodian
Calvin University
Grand Rapids , MI
2016.05 - 2018.01
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Education
No Degree - Creative Writing
Calvin University
Grand Rapids, MIHigh School Diploma -
Wellspring Preparatory High School
Grand Rapids, MI06.2016
Skills
- Daily Facility Operations
- Cart Stocking and Organization
- Team Support and Collaboration
- COVID-19 Safety Procedures
- Cleanliness Standards
- Guest Service and Support
- Room and Public Space Cleaning
- Guest Request Response
- Lost and Found Management
- Company Quality Standards
- Housekeeping Requirements
- Special Requests
Timeline
Housekeeping Lead
JW Marriott Grand Rapids
2018.06 - Current
Turndown Attendant
JW Marriott Grand Rapids
2018.06 - Current
Dorm Custodian
Calvin University
2016.05 - 2018.01
No Degree - Creative Writing
Calvin University
High School Diploma -
Wellspring Preparatory High School
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