Trisha VanSpronsen
Grand Rapids,MI
Summary
Exceptionally organized Housekeeper bringing four years in hospitality cleaning and guest interactions. Adept at efficiently completing tasks in independent or team-based fashions to achieve and maintain high guest satisfaction.
Overview
10
10
years of professional experience
Work History
Housekeeping Lead
JW Marriott Grand Rapids
Grand Rapids, MI
06.2018 - Current
- Lead small staff housekeepers.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new 2nd shift personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
Turndown Attendant
JW Marriott Grand Rapids
Grand Rapids, MI
06.2018 - Current
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Polished glass surfaces and windows.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Dorm Custodian
Calvin University
Grand Rapids, MI
05.2016 - 01.2018
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Education
No Degree - Creative Writing
Calvin University
Grand Rapids, MIHigh School Diploma -
Wellspring Preparatory High School
Grand Rapids, MI06.2016
Skills
- Daily Facility Operations
- Cart Stocking and Organization
- Team Support and Collaboration
- COVID-19 Safety Procedures
- Cleanliness Standards
- Guest Service and Support
- Room and Public Space Cleaning
- Guest Request Response
- Lost and Found Management
- Company Quality Standards
- Housekeeping Requirements
- Special Requests
Timeline
Housekeeping Lead
JW Marriott Grand Rapids
06.2018 - Current
Turndown Attendant
JW Marriott Grand Rapids
06.2018 - Current
Dorm Custodian
Calvin University
05.2016 - 01.2018
No Degree - Creative Writing
Calvin University
High School Diploma -
Wellspring Preparatory High School
Similar Profiles
Thomas AselaThomas Asela
Kitchen Steward at JW Marriott Bucharest Grand HotelKitchen Steward at JW Marriott Bucharest Grand Hotel
Ouafa ElofirOuafa Elofir
Marketing Coordinator at Marriott Vacations Worldwide - JW Marriott & CrystalMarketing Coordinator at Marriott Vacations Worldwide - JW Marriott & Crystal
Daniel BaischDaniel Baisch
Manager at Grand Rapids Grand PrixManager at Grand Rapids Grand Prix
KAILEY C. LINDHOLMKAILEY C. LINDHOLM
Business Development Manager at AMERGIS HEALTHCARE STAFFINGBusiness Development Manager at AMERGIS HEALTHCARE STAFFING
Tyler DoodTyler Dood
Software Quality Assurance Engineer at TeamGanttSoftware Quality Assurance Engineer at TeamGantt