Trisha Young
Petaluma,California
Summary
Results-driven Senior Account Manager with expertise in order processing, customer satisfaction, and cross-functional collaboration. Proven track record of enhancing sales support and streamlining operations to drive business growth.
Overview
29
29
years of professional experience
Work History
Senior Account Manager
Ubisoft Entertainment
02.2008 - 09.2025
- Provided extensive sales support for key retail and distribution accounts.
- Managed order process, auditing for accuracy and adherence to company as well as customer requirements
- Partnered with sales analysts to identify potential stock level issues and provide recommendations
- Work closely with inventory and manufacturing, to follow up on material availability for order fulfillment
- Process monthly price protections and/or account specific mark downs
- Acted as backup for other team members’ accounts, monitoring account specific issues for these customers
- Provided promotion management for first party digital accounts, working closely with Digital Sales Analyst
- Provided excellent customer service for both internal and external teams
Sales Operations Administrator
LucasArts Entertainment
03.1997 - 02.2008
- Provided sales support for key retail and distributor accounts
- Processed all external as well as inter-company purchase orders
- Worked proactively with customers to ensure orders for special promotions were placed with manufacturing
- Reconciled all monthly shipments and returns for month end close
- Matched and approved freight invoices
- Obtained credit approval for customers order and resolved customer invoice issues with Credit and Collections
- Processed price protections and returns
- Provided back-up customer service for Customer Service Manager
Education
Bachelor of Arts - English, Writing Emphasis
Dominican University of California
San Rafael, CASkills
- Operations
- Account management
- Order processing
- Teamwork and collaboration
- Schedule management
- Customer satisfaction
- Cross-functional collaboration
- Customer service and rapport
Timeline
Senior Account Manager
Ubisoft Entertainment
02.2008 - 09.2025
Sales Operations Administrator
LucasArts Entertainment
03.1997 - 02.2008
Bachelor of Arts - English, Writing Emphasis
Dominican University of California