TRISHA B. BROWN
Customer Service
Malad City,ID
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
BILLING AND RETURNS SPECIALIST
IFit
02.2021 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Quality Assurance Tec
West Liberty Foods LLC
02.2020 - 02.2021
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Developed quality assurance plans by conducting hazard analyses, identifying critical control points and establishing critical limits.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
SHIFT LEAD
Loves Truck Stop
01.2019 - 02.2020
- Develop and assign tasks to staff members, oversee completion of tasks
- Open and close registers for staff members, count register drawers, and resolve cash overages and shortages
- Resolve customer issues and approve exceptions to policy for coupons, returns, etc
- Ensure all shift are adequately staffed
- Trained new hires.
BREAKFAST MANAGER
Oneida County School District
01.2017 - 08.2019
- Prepared food for high school and middle school students
- Inventory and ordering of all food needed for menu
- Computer input of all students eating and tracking of students accounts.
SALES CLERK
01.2015 - 02.2017
- Calculated customer purchases and process transactions
- Prepare daily sales tracking reports and accurately closed out register
- Prepare billing statements on customer accounts and applied payments to accounts
- Over seen venders orders and check in
- Dispersed payments to venders.
Education
HIGH SCHOOL DIPLOMA -
Malad High
Malad City, ID1996
Skills
- Sound Decision-Making Abilities
- Returns and Refunds
- Quality Production
- Goods Transportation
- Customer Accounts Management
- Accounting Records
- Billing Procedures
- Microsoft Office
- Total Payment Calculation
- Account Invoicing
- Efficient Routing
- Payment Tracking
- Warehouse Procedures
Additional Information
- AWARDS , Industry Leader
Timeline
BILLING AND RETURNS SPECIALIST
IFit
02.2021 - Current
Quality Assurance Tec
West Liberty Foods LLC
02.2020 - 02.2021
SHIFT LEAD
Loves Truck Stop
01.2019 - 02.2020
BREAKFAST MANAGER
Oneida County School District
01.2017 - 08.2019
SALES CLERK
01.2015 - 02.2017
HIGH SCHOOL DIPLOMA -
Malad High
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