Work Preference
Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic
Open To Work

Trishana Watkin

Houston,TX

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

PRIMARY CARE ADVOCATECustomer Service RepresentativeData Entry Clerk

Work Type

Full TimePart TimeContract WorkGig Work

Location Preference

HybridRemote
Location: Houston, TX, US
Open to relocation: Yes

Salary Range

60000/yr - 200000/yr

Important To Me

Work from home optionHealthcare benefitsPaid time offWork-life balanceCareer advancementFlexible work hoursPaid sick leave401k match4-day work week

Summary

Dynamic professional with proven success in patient advocacy and care coordination at Sagility. Skilled in enhancing customer satisfaction through effective communication and problem-solving techniques. Proficient in CRM software, excelling in collaborative environments while leveraging empathy to build rapport and deliver high-quality patient-centered care.

Overview

3
3
years of professional experience

Work History

PRIMARY CARE ADVOCATE

Sagility
, United States
01.2025 - Current
  • Advocating for patients' rights, needs, and preferences to ensure they receive high-quality, patient-centered care.
  • Educating patients about their conditions, treatment options, and self-care strategies to empower them to make informed decisions.
  • Coordinating care between healthcare providers, specialists, and family members to ensure seamless transition.
  • Facilitating effective communication between patients, healthcare providers, and insurance companies to resolve issues and address concerns.

Customer Service Representative

SENTURE LLC
, United States
05.2024 - 09.2025
  • Promoted high customer satisfaction by delivering knowledgeable, friendly service interactions, contributing to customer loyalty.
  • Resolved customer complaints by actively listening and employing effective problem-solving techniques, enhancing customer experience.
  • Managed high-volume calls while maintaining professionalism and a positive attitude.
  • Documented customer interactions in CRM system for future reference, ensuring accurate tracking of issues and resolutions.

Data Entry Clerk

Innovate 10X
11.2022 - 05.2024
  • Updated and entered data into company databases with accuracy and efficiency.
  • Verified accuracy and completeness of all database entries.
  • Implemented process improvements to enhance workflow efficiency in data management.
  • Managed electronic filing systems to facilitate organized document retrieval.
  • Created spreadsheets for effective tracking of data entries.
  • Collaborated with departments to streamline organizational information sharing.
  • Maintained confidentiality of sensitive information across all tasks.

Education

BSC - Computing, Computer Science

University of Technology
Kingston, Jamaica
01-2022

Skills

  • Patient advocacy
  • Electronic health records
  • CRM software proficiency
  • Customer satisfaction
  • Solution-oriented mindset
  • Active listening
  • Effective communication
  • Empathetic team player
  • Team collaboration
  • Rapport building
  • Calm under pressure
  • Multitasking
  • Problem-solving
  • Relationship management

Awards

  • Top Customer Satisfaction Award (2025) — Recognized for maintaining a 98% CSAT score across 1000+ customer interactions.
  • Shout‑Out Recognition from leadership for ranking in the top 3 selected for outstanding QA score across 1000+ customer interactions
  • Quality Assurance Excellence Award for high accuracy and compliance

Languages

English
Native/ Bilingual

Timeline

PRIMARY CARE ADVOCATE

Sagility
01.2025 - Current

Customer Service Representative

SENTURE LLC
05.2024 - 09.2025

Data Entry Clerk

Innovate 10X
11.2022 - 05.2024

BSC - Computing, Computer Science

University of Technology

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Trishana Watkin