Summary
Overview
Work History
Education
Timeline
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TRISHETTE LEE

Las Vegas,NV

Summary

As a well-rounded customer service representative, I have 20 years of hands-on experience to provide exceptional service and quality.

Overview

16
16
years of professional experience

Work History

Legal Intake Specialist

Tort Intake Professionals
Henderson, NV
05.2024 - 09.2024
  • Generated fast, compliant data by handling carefully crafted processes. Focused on quality assurance and real-time auditing for lead generation. Identified and provided potential clients for multi-million-dollar law firms.

Inside Sales Representative

Tesla Inc
Henderson, NV
03.2024 - 04.2024
  • Implemented effective sales strategies by scheduling demo drives
  • Provided insights on orders, vehicle recommendations, and requirements

Google Expert

TELUS International
Las Vegas, Nevada
01.2024 - 03.2024
  • Used digital resources for routine troubleshooting issues
  • Assisted with software applications, and recommended effective solutions when appropriate
  • Provided details regarding payments and subscriptions

Ambassador

CLEAR
Las Vegas, Nevada
11.2023 - 01.2024
  • Promoted good customer relations to satisfaction by greeting customers
  • Checked members biometrics, and created a welcoming atmosphere
  • Escorted customers to the front of the line for TSA verification

Inbound Sales Representative

Cox Communications
Las Vegas, NV
02.2023 - 11.2023
  • Worked with customers to sell $10k worth of products in order to meet monthly quota
  • Communicated marketing campaigns, promotions
  • Stayed in compliance with established regulations, and standard operating procedures

Travel Consultant

Telus International
Las Vegas, NV
02.2022 - 01.2023
  • Took in and outbound calls for new and existing cardmembers
  • Educated customers on benefits, and product knowledge
  • Handled sensitive information with professionalism, and discretion
  • Advised clients on visa, passports, security requirements, and confirmed flight details for each reservation

Customer Service Representative

AGR Group
Las Vegas, Nevada
09.2021 - 02.2022
  • Kept accurate and current customer account data for residential and commercial utility accounts
  • Managed enrollments, cancellations, payment plans, and power outages for Hawaii, Texas, Pennsylvania, and New York

Personal Aide

Ray of Sunshine Adult Day Care
Las Vegas, NV
08.2019 - 12.2020
  • Assessed the conditions of recreational areas and served clients breakfast and lunch
  • Provided assistance with daily living activities with seniors that have disabilities

Clinical Technician

Medtronic Diabetes
Northridge, CA
06.2008 - 07.2013
  • Troubleshot medical equipment and supplies, and recalibrated devices
  • Analyzed and interpreted data
  • Produced shipping and handling for medical devices and products

Education

Certificate of Business Administration -

University of Phoenix
Tempe
10.2021

Music -

Antelope Valley College
Lancaster, CA

Timeline

Legal Intake Specialist

Tort Intake Professionals
05.2024 - 09.2024

Inside Sales Representative

Tesla Inc
03.2024 - 04.2024

Google Expert

TELUS International
01.2024 - 03.2024

Ambassador

CLEAR
11.2023 - 01.2024

Inbound Sales Representative

Cox Communications
02.2023 - 11.2023

Travel Consultant

Telus International
02.2022 - 01.2023

Customer Service Representative

AGR Group
09.2021 - 02.2022

Personal Aide

Ray of Sunshine Adult Day Care
08.2019 - 12.2020

Clinical Technician

Medtronic Diabetes
06.2008 - 07.2013

Certificate of Business Administration -

University of Phoenix

Music -

Antelope Valley College

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TRISHETTE LEE