Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Trista Crittenden

Colorado Springs,CO

Overview

4
4
years of professional experience
1
1
Certification

Work History

Spa / Esthetician Trainer

Hand And Stone
Colorado Springs, Colorado
05.2025 - Current
  • Designed and developed training programs for new staff to enhance operational knowledge.
  • Created instructional materials catering to diverse learning styles for effective training.
  • Monitored training sessions to ensure compliance with company standards and procedures.
  • Coordinated scheduling of training sessions across multiple departments to optimize resource use.
  • Mentored junior trainers in delivery techniques and engagement strategies for improved effectiveness.
  • Trained newly hired top talent to fill key positions and boost overall productivity.
  • Provided constructive feedback and positive reinforcement to maintain trainee motivation.

Esthetician

Hand and Stone Massage and Facial Spa
Colorado Springs, CO
07.2024 - Current
  • Designed customized facial and body treatments meeting individual client needs.
  • Assessed client needs and recommended skin care and anti-aging products.
  • Conducted private client consultations.
  • Kept detailed records of client visits, treatments performed, and product purchases.
  • Communicated effectively with other members of the spa team regarding client concerns.
  • Attended continuing education courses related to esthetics industry advancements.
  • Educated clients on skin conditions, treatments and products to grow sales.
  • Used peels and masks to improve appearance of client skin, customizing approaches based on client age and budget.
  • Kept detailed records of client preferences, skin and products to provide seamless service.
  • Recommended home care regimen for desired results.
  • Updated and maintained databases with current information.

Business Owner /Licensed Esthetician

Rocky Mountain Radiance
Colorado Springs, CO
11.2023 - 06.2024
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Negotiated contracts with vendors and suppliers.
  • Analyzed industry trends to develop competitive strategies.
  • Maintained relationships with existing clients by providing superior customer service.
  • Determined pricing for products or services based on costs and competition.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Provided personalized skincare advice and product recommendations based on individual skin types.
  • Assessed customer's current skincare routines and identified areas of improvement.
  • Demonstrated how to use products correctly and advised customers on the best way to incorporate them into their daily routine.

Marketing Manager

Rocky Mountain Radiance
Colorado Springs, CO
11.2023 - 06.2024
  • Researched new marketing opportunities including email marketing and mobile initiatives.
  • Directed marketing initiatives.
  • Executed field marketing programs including guerrilla marketing, sampling, promotions, and sponsorships.
  • Researched and analyzed marketing trends to understand competitors and implement successful marketing strategies.
  • Created, curated, and managed all published content.
  • Developed and implemented successful social media strategies across multiple platforms.
  • Managed daily presence in social networking sites including Facebook, Twitter, Instagram.
  • Maintained a comprehensive understanding of emerging technologies and best practices within the digital space.
  • Researched new, burgeoning social media platforms and created social media presence on modern sites.
  • Managed multiple social media accounts simultaneously.
  • Created content for newsletters, websites, social media accounts.
  • Created content management systems to manage websites efficiently.

Licensed Esthetician

Massage Envy Spa
Colorado Springs, CO
02.2023 - 05.2024
  • Provided excellent customer service and skincare treatments to clients.
  • Educated clients on skin care procedures and products.
  • Promoted skincare products to patients according to specific needs, boosting overall revenue.
  • Set up patient rooms and sterilized equipment.
  • Meticulously maintained spa appearance and cleanliness.
  • Conducted private client consultations.
  • Learned new techniques and complete chemical peel processes.
  • Completed multiple facials, microdermabrasions and chemical peels per week.
  • Recommended home care regimen for desired results.
  • Built positive client relationships and guided clients through treatments.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.

Substitute Teacher

Security Widefield
Colorado Springs, CO
10.2023 - 01.2024
  • Provided instruction and guidance to students in the absence of a regular teacher.
  • Organized lesson plans and activities for students.
  • Assisted with classroom management issues when needed.
  • Implemented school policies and procedures in the classroom.
  • Collaborated with other teachers to ensure student success.
  • Maintained accurate records of student performance, attendance, and behavior.
  • Monitored student progress throughout the day.

Spa Receptionist

Massage Envy Day Spa
Colorado Springs, CO
02.2022 - 01.2023
  • Developed key customer relationships to increase sales.
  • Fostered relationships with customers to expand customer base and retain business.
  • Contacted new and existing customers to outline benefits of products and memberships.
  • Answered questions with up-to-date knowledge of sales and promotions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best services.
  • Answered and directed incoming calls using multi-line telephone system.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments.
  • Greeted and directed visitors to appropriate personnel and answered
  • several calls and emails daily.
  • Maintained professional tone at all times, including during peak rush hours.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Updated databases and spreadsheets to promote access to information.
  • Processed payments and updated accounts to reflect balance changes.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Prepared documents in final formats with correct punctuation, capitalization, grammar and spelling.

Education

Associate of Arts - Communications

Pikes Peak State College
Colorado Springs
08-2024

Licensed Esthetician - Skincare

Paul Mitchell The School - Colorado Springs
Colorado Springs, CO
01.2023

High School Diploma -

Pueblo County High School
Pueblo, CO

Skills

  • Social media marketing
  • Customer service
  • Marketing strategies
  • Attention to detail
  • Time management
  • Leadership skills
  • Employee training
  • Course development
  • Public relations
  • Digital marketing
  • Client consultation
  • Communication skills
  • Data entry
  • Customer relationship management
  • Appointment scheduling
  • Record keeping
  • Bookkeeping
  • Scheduling appointments
  • Data inputting
  • Typing speed
  • Medical recordkeeping
  • Sanitation and sterilization
  • Advanced facial techniques
  • Skincare services
  • Sales background
  • Multitasking and organization
  • Program development
  • Team collaboration
  • Conflict resolution

Certification

  • Certified IMAGE VIP
  • Esthetics License
  • Chemical Peel Training ( Through Massage Envy )
  • Microdermabrasion Training ( Through Massage Envy )
  • Diamond Glow Training (Through Massage Envy )

Accomplishments

  • 5-Star Business Review

References

References available upon request.

Timeline

Spa / Esthetician Trainer

Hand And Stone
05.2025 - Current

Esthetician

Hand and Stone Massage and Facial Spa
07.2024 - Current

Business Owner /Licensed Esthetician

Rocky Mountain Radiance
11.2023 - 06.2024

Marketing Manager

Rocky Mountain Radiance
11.2023 - 06.2024

Substitute Teacher

Security Widefield
10.2023 - 01.2024

Licensed Esthetician

Massage Envy Spa
02.2023 - 05.2024

Spa Receptionist

Massage Envy Day Spa
02.2022 - 01.2023

Associate of Arts - Communications

Pikes Peak State College

Licensed Esthetician - Skincare

Paul Mitchell The School - Colorado Springs

High School Diploma -

Pueblo County High School

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