Trista Miller
Small Business Owner
Willis,TX
Summary
Dynamic small business owner with a proven track record at Totaleigh Twisted Boutique, excelling in business marketing and customer service. Successfully developed strategies that enhanced brand awareness and established a loyal customer base. Skilled in budget management and relationship building, driving growth and retention through personalized engagement and effective decision-making.
Overview
14
14
years of professional experience
Work History
Small Business Owner
Totaleigh Twisted Boutique
03.2020 - Current
- Developed marketing strategies to increase customer engagement and brand awareness.
- Managed daily operations, ensuring efficient workflow and exceptional customer service.
- Maintained accurate financial records and processed transactions using accounting software.
- Researched market trends to identify opportunities for product improvement and expansion.
- Created promotional materials to attract new customers and retain existing ones.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Lead Sales Associate
Volume Lighting
01.2012 - 11.2019
- Trained and mentored junior sales representatives on product knowledge and effective selling techniques.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through networking and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Participated in trade shows and conferences to network and generate leads.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
Education
High School Diploma -
Pomona Catholic
Pomona, CASkills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Business development
- Business growth and retention
- Budget management
- Business operations leadership
- Customer service
- Decision-making
- Relationship building
Accomplishments
- Each year grew the annual revenue by 15%.
- Increased repeat customer rate by 50% through outstanding customer service experiences and creating strategies that would build trust and promote loyalty.
- Successfully launched, managed and operated a women's boutique from concept to profitability.
- Built brand awareness through social media, growing our online following from 0 to 1000+
- Continually introducing new product lines to boost sales revenue by 30%.
- Built strong relationships with the local community and have partnered with them to organize events.
- Maintained profitable business operations for 5 years.
Timeline
Small Business Owner
Totaleigh Twisted Boutique
03.2020 - Current
Lead Sales Associate
Volume Lighting
01.2012 - 11.2019
High School Diploma -
Pomona Catholic