Tristan Camilo
Kissimmee,FL
Summary
High energy, result driven leader with experience leading customer service. Proven ability to drive sales with profitability as well as maintain customer satisfaction. Well-rounded background with proven strengths in consistently accurate in counts and balances.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Services Representative
Charles Schwab
05.2023 - Current
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Worked closely with other departments to provide seamless service delivery for complex client requests.
Teller
Wells Fargo
02.2022 - 05.2023
- Closely worked alongside Bankers and the Branch Manager to facilitate client financial necessities including cash operations, account maintenance, and financial guidance
- Excellent communication and comprehension skills are required to be able to read and understand official documents and communicate their contents effectively.
Customer Service Representative
Fanueil
11.2020 - 01.2022
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Offered advice and assistance to customers, paying attention to special needs or wants
- Consulted with outside parties to resolve discrepancies and create effective solutions.
Sales Associate
Old Navy
07.2019 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Engaged with customers to effectively build rapport and lasting relationships.
Customer Service Representative
Conduent
06.2019 - 01.2020
- Evaluated accounts and service histories to identify trends, using data to mitigate future issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in a fast-paced environment.
Insurance Sales Agent
All State
02.2019 - 06.2019
- Conducted research on insurance packages and investment options to generate client recommendations
- Negotiated production goals for new policies and policy renewals with business development manager
- Evaluated leads obtained through direct referrals, lead databases, and cold calling.
Merchandise Specialist
Victoria's Secret
03.2017 - 02.2019
- Created interior displays to promote products in alignment with corporate sales objectives
- Supervised team of up to eight merchandising employees and monitored adherence to company standards
- Promoted seasonal products and trends to ensure efficient movement of stock.
Customer Service Supervisor
Winn Dixie
01.2015 - 02.2017
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
- Directed personnel training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Bachelor of Science - Accounting
Capella University
Minneapolis, MN03.2024
Associate of Arts - Business Administration
Valencia College
Orlando, FL12.2019
Skills
- File and data retrieval systems
- Attention to detail
- Microsoft Office
- Customer service skills
- Relationship Building
- Leadership
- Strategic planning
- Coaching and development
- Communication skills
- Soft skills
Certification
- SIE
- Series 7/63
Interests
- Anime
- Chess
- R&B music
Timeline
Financial Services Representative
Charles Schwab
05.2023 - Current
Teller
Wells Fargo
02.2022 - 05.2023
Customer Service Representative
Fanueil
11.2020 - 01.2022
Sales Associate
Old Navy
07.2019 - 04.2021
Customer Service Representative
Conduent
06.2019 - 01.2020
Insurance Sales Agent
All State
02.2019 - 06.2019
Merchandise Specialist
Victoria's Secret
03.2017 - 02.2019
Customer Service Supervisor
Winn Dixie
01.2015 - 02.2017
Bachelor of Science - Accounting
Capella University
Associate of Arts - Business Administration
Valencia College
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