Tristan Craig
Bertram,TX
Summary
Energetically propelled W.W. Grainger's service capabilities as an OSS and OSR, enhancing customer satisfaction through need resolution and cross-functional coordination. increased competency in SAP/SOE for inventory management, significantly contributing to project efficiency. Excelled in deploying secure technology solutions, demonstrating a blend of technical savvy and interpersonal skills.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
OSS- OnSite Service Specialist
w.w.Grainger
Austin, TX
10.2021 - Current
- OSS Role
- Collect data for new installs or expand current business
- Cover gaps in service coverage at current business
- NRBA projects - in take of projects, scheduling, communication of status and completing in an efficient time line
- Covering PTO of current team members as needed
- installing vending Machines and other secure technology
- OSR role w/route
- Visit customers on a weekly or bi-weekly basis depending on need
- Using multiple technology platforms to complete my job duties
- Communicate opportunities to aligned partners
- OSR-dedicated on-site
- managed a consignment tool crib for LCRA
- Managed inventory using multiple platforms SAP/SOE
- received inventory into ATR
- Completed monthly and yearly cycle counts and submitted date
OSR - Field
W.W. GRAINGER INC
Austin, Texas
Education
Some College (No Degree) - Emergency Medical/Fire Science
T
East Peoria, ILSkills
- Cross-functional coordination
- Account updating
- Scheduling
- Complaint resolution
- Conflict resolution
Affiliations
- Ice Hockey Adult League player
- OneWheel rider
- Meals on One wheels for the unhoused in Austin
- Parent of 2 little humans
Accomplishments
- nominamted 2x for how we work awards 2022,2023 both in 3rd quarter
- sucessfully completed the DEN program with public presentation project- 2024
- 500 hrs of volunteer work for OSF st Francis Hospital
Certification
- Multiple levels of Scuba Diveing Certification- rescue dive, search and recovery, cave, navigation and a few others
- Multiple EMS related certifications
Timeline
OSS- OnSite Service Specialist
w.w.Grainger
10.2021 - Current
OSR - Field
W.W. GRAINGER INC
Some College (No Degree) - Emergency Medical/Fire Science
T
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