Tristan Evans
Dallas
Summary
Entry-level IT professional and U.S. Army Team Leader transitioning into Information Technology and Technical Support. I have completed a Computer Support Specialist certificate with hands-on experience aligned to CompTIA A+, Network+, and Security+ domains. Strong foundation in hardware and software troubleshooting, Windows and Linux operating systems, networking fundamentals, virtualization, cybersecurity best practices, and remote support tools. Proven ability to follow SOPs, document incidents, resolve technical issues, and support users in fast-paced, high-availability environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Leader
U.S. Army
Fort Bliss
11.2024 - 04.2026
- Led teams in mission-critical environments requiring strict procedural compliance.
- Troubleshot equipment and system issues to maintain operational continuity.
- Applied structured problem-solving to identify root causes and corrective actions.
- Documented incidents and performance metrics for leadership review.
- Mentored personnel on technical processes and accountability.
- Fort Bliss, TX
Manager
U.S. Army
Fort Bliss
11.2023 - 04.2026
- Managed operations, logistics, and resources in fast-paced environments.
- Coordinated scheduling and workload prioritization to reduce downtime.
- Conducted risk assessments and implemented mitigation strategies.
- Streamlined workflows to improve efficiency and consistency.
- Coached personnel to improve technical proficiency and documentation.
- Fort Bliss, TX
Education
Certificate of Completion - Computer Support Specialist
Western Technical College
El Paso, TX12.2025
High School Diploma -
Dallas High School
Dallas, OR01.2018
Skills
- Windows 10/11
- Windows Server
- Linux
- PC assembly
- Hardware installation
- Hardware replacement
- Diagnostics
- Root cause analysis
- TCP/IP
- DNS
- DHCP
- LAN/WAN concepts
- Network troubleshooting
- CIA triad
- Access control
- MFA
- Incident reporting
- Security best practices
- Ticket documentation
- Escalation
- SOP adherence
- Remote support
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Accomplishments And Awards
- Four (4) Army Achievement Medals
- Soldier of the Month Award
- Soldier of the Quarter Award
Timeline
Team Leader
U.S. Army
11.2024 - 04.2026
Manager
U.S. Army
11.2023 - 04.2026
Certificate of Completion - Computer Support Specialist
Western Technical College
High School Diploma -
Dallas High School