Tristan Johnson
Los Angeles ,C
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Host
Gracias Madre West Hollywood
Los Angeles, CA
11.2023 - Current
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Contributed to team efforts by accomplishing related tasks as needed.
- Processed payments from customers using a POS system.
Printing Department Manager
Big Language Solutions
Santa Fe Springs, CA
01.2024 - 03.2024
- Created detailed reports on performance metrics such as throughput time, cost savings, and waste reduction initiatives.
- Identified areas for improvement in workflow processes by analyzing data from past print jobs.
- Supervised a team of up to 10 printers, ensuring quality standards were met.
- Maintained records of print jobs completed and tracked progress throughout production process.
- Troubleshot issues related to color calibration or paper jams that occurred during production runs.
Bartender/Server
Magee's Irish Pub
Ankeny, IA
11.2022 - 09.2023
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Trained new bartenders on drink preparation and upselling techniques.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Developed drink menus using seasonal ingredients, new products or specialties of the house.
- Performed cashier duties such as accepting payments from customers and making change accurately.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Planned and coordinated special events to boost customer numbers and profits.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
Server
King's Head Fine Dining
Ankeny, IA
03.2022 - 09.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Individually served and bartended private parties ranging from 20-80 guests.
Education
Bachelor of Arts - Marketing Communications
Simpson College
Indianola, IA05-2023
Skills
- Team Collaboration
- Telephone Reception
- Guest Relations
- Event Planning Assistance
- Process Improvement
- Strategic Planning
- Staff Management
- Project Management
- Goal-Oriented
Affiliations
- Motorcycle Enthusiast
- Avid Athlete and Weightlifter
- Dog Dad
- Frisbee Golfer
- Acts of Charity
- Community Outreach
Timeline
Printing Department Manager
Big Language Solutions
01.2024 - 03.2024
Host
Gracias Madre West Hollywood
11.2023 - Current
Bartender/Server
Magee's Irish Pub
11.2022 - 09.2023
Server
King's Head Fine Dining
03.2022 - 09.2023
Bachelor of Arts - Marketing Communications
Simpson College
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