Tristan Navarro
Online Helpdesk Technician
Summary
Dedicated Customer Service professional with 3+ years of knowledge of service delivery and proven multitasking abilities. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Online helpdesk technician
Macomb Community College
02.2024 - Current
- Offer expert technical support via email, phone, and remote desktop tools to promptly resolve hardware and software issues, including any canvas or system related issues
- Utilize ticketing systems to manage requests, and delivering exceptional service.
Educator
Lululemon
11.2023 - 01.2024
- Made sure customers needs or wants were focused on first
- Increased sales by building strong customer relationships and providing personalized product recommendations
- Educated customers on the benefits of Lululemon products and services, helping them to make informed purchase decisions.
Sales assistant
Parkway Chrysler Dodge Jeep Ram
05.2022 - 07.2023
- Welcomed customers upon showroom entry, addressing initial inquiries before connecting them with sales staff
- Proficiently conveyed detailed information on car characteristics, capabilities, and features, including comparisons with competitive models
- Ensured timely completion of customer paperwork before finalizing sales.
Tech consultant
Target
10.2020 - 01.2021
- Oversaw the whole technology department
- Utilized my knowledge and passion for technology to uncover the needs of our customers as well as provide them with a solution in the moment for their needs
- Increased sales by offering advice on purchases and promoting additional products.
Sales associate
American Eagle
07.2019 - 10.2020
- Assisted customers in-store, addressing their needs promptly
- Regularly restocked merchandise to maintain availability
- Mentored colleagues in customer service to enhance satisfaction
- Gave detailed information as well as enrollment in reward programs.
Education
Associate of Science - Technology, Information Systems
Wayne State University
Detroit, MI05.2025
Associate of Arts - General Studies
Macomb Community College
Warren, MI09.2023
Skills
Project Management
Websites
Certification
Apple Search Ads
Timeline
Online helpdesk technician
Macomb Community College
02.2024 - Current
Educator
Lululemon
11.2023 - 01.2024
Sales assistant
Parkway Chrysler Dodge Jeep Ram
05.2022 - 07.2023
Tech consultant
Target
10.2020 - 01.2021
Sales associate
American Eagle
07.2019 - 10.2020
Associate of Science - Technology, Information Systems
Wayne State University
Associate of Arts - General Studies
Macomb Community College