Trista N Pratt
Parkersburg
Summary
Professional, friendly, and well-organized individual with seventeen years' experience with customer service. Although, I have extensive years with customer service and hospitality, I am eager to gain more experience in other fields while providing exceptional and professional customer service.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
CAS Cable
Parkersburg
05.2020 - Current
- Assisted customers with inquiries regarding services and billing.
- Resolved customer complaints efficiently and professionally.
- Maintained accurate customer account information in the database.
- Handled deposits over $50,000 per day.
- Adaptable to handle multiple tasks during peak hours.
- Managed queues effectively
- Managed multiple communication channels, including phone and email support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Collected deposits or payments and arranged for billing.
Front Desk Receptionist
Red Roof Inn Hotel
Parkersburg
01.2009 - 03.2020
- Greeted guests warmly upon arrival at the hotel.
- Managed room reservations and guest check-ins efficiently.
- Coordinated guest requests and inquiries with hotel staff.
- Performed administrative and clerical duties while complying with rules and regulations.
- Maintained cleanliness and organization of the front desk area.
- Processed payments and handled cash transactions accurately.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Pearson Vue
Bloomington , MNSkills
- Payment processing
- Communication
- Administrative support
- Time management
- Professionalism
- Call center operations
- Account updating
- Organization
- Database management
References
References available upon request.
Timeline
Customer Service Representative
CAS Cable
05.2020 - Current
Front Desk Receptionist
Red Roof Inn Hotel
01.2009 - 03.2020
Pearson Vue