Tristan Ridge
Fountain,FL
Summary
Proactive Shift Lead and Supervisor with extensive experience in training, team leadership, and operations management. Expertise in cash handling, workflow optimization, and customer satisfaction. Skilled professional drummer enhancing audience engagement through dynamic techniques and collaboration with musicians.
Overview
6
6
years of professional experience
Work History
Shift Lead
Dutch Bros
09.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
Professional Drummer
LifeWay Students - Student Life Camp
05.2021 - 07.2023
- Improved audience engagement by incorporating dynamic drumming techniques and stage presence during performances.
- Assisted musicians with percussion needs to align with performance goals.
- Practiced individually and with ensemble regularly to develop consistent excellence of execution.
- Adapted new concepts and sound arrangements with band members.
- Attended rehearsals, soundchecks and call times and evaluated sound quality.
Supervisor
Chick Fil A
07.2018 - 05.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Education
Associate of Arts - Psychology
Pikes Peak State College
Colorado Springs, CO05.2024
High School Diploma -
Fountain Fort Carson High School
Fountain05.2019
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Work Delegation
- Team motivation
- Technical knowledge
- Operations Monitoring
Timeline
Shift Lead
Dutch Bros
09.2022 - Current
Professional Drummer
LifeWay Students - Student Life Camp
05.2021 - 07.2023
Supervisor
Chick Fil A
07.2018 - 05.2022
Associate of Arts - Psychology
Pikes Peak State College
High School Diploma -
Fountain Fort Carson High School
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