Tristan Ruddy
Muskegon,MI
Summary
Proactive Claims Supervisor and Customer Service Representative with extensive experience in claims management and customer relations. Expert in optimizing resource allocation, fostering team collaboration, and resolving high-stress situations with professionalism. Skilled in improving accuracy, documentation, and customer satisfaction, bringing strong problem-solving and critical thinking abilities to new opportunities.
Overview
10
10
years of professional experience
Work History
Claims Supervisor
QuestX/NSD
10.2017 - 08.2024
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Managed diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
- Increased accuracy in claim evaluations through comprehensive documentation and attention to detail.
- Optimized resources allocation by monitoring workload distribution among team members, leading to increased efficiency within the department.
Customer Service Representative
Quality Dairy
06.2014 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
General Associates - General Studies
Lansing Community College
Lansing, MI2014
Skills
- Claims Management Expertise
- Insurance policy knowledge
- Planning and Organization
- Team motivation
- Claims Processing
- Investigation techniques
- Willing to Learn
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Critical Thinking
Timeline
Claims Supervisor
QuestX/NSD
10.2017 - 08.2024
Customer Service Representative
Quality Dairy
06.2014 - 10.2017
General Associates - General Studies
Lansing Community College
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