Tristan Sykes
Excelsior Springs,MO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. I also adapt quickly to pick up new skills efficiently and apply them effectively.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
MWD Construction/ North Kansas City Electric
North Kansas City, MO
08.2023 - Current
- Managed scheduling and coordination of meetings for project teams and stakeholders.
- Assisted in the preparation and organization of project documentation and reports.
- Maintained accurate records of office supplies, ensuring timely replenishment to support operations.
- Facilitated communication between departments, streamlining information flow across projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Manager
Fun Run- Blue Springs
Blue Springs, MO
07.2024 - 11.2024
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Developed training programs for new staff, enhancing onboarding experience and retention rates.
- Implemented process improvements to optimize event management and increase participant satisfaction.
- Coordinated logistics for events, including scheduling, staffing, and resource allocation.
- Managed customer inquiries and resolved issues promptly to maintain high service standards.
- Cultivated a positive team environment through effective communication and motivation strategies.
- Established performance metrics to monitor team efficiency and improve service delivery outcomes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Front Desk Receptionist
Excelsior Springs Community Center
Excelsior Springs, MO
10.2019 - 08.2021
- Greeted and assisted visitors, ensuring a welcoming environment at the community center.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and events, optimizing calendar usage for facility access.
- Maintained accurate records of visitor entries and service inquiries for efficient follow-up.
- Provided information on programs and services, enhancing community engagement and awareness.
- Collaborated with team members to streamline front desk operations and improve workflow efficiency.
- Addressed customer inquiries promptly, resolving issues to ensure positive experiences for visitors.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
Excelsior Springs High School
Excelsior Springs, MO05-2021
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Data organization
- Deadline oriented
- Verbal communication
- Professional and mature
- Invoice processing
- Mail handling
- Prioritization
- Document control
- Multi-line phone systems
- Tech-Savvy
- Complex Problem-solving
- Mail management
- Workflow optimization
- Purchase orders organization
- Coordination
- Training and coaching
- Accounting support
- Team bonding
- Reception oversight
- Strategic planning
Timeline
Manager
Fun Run- Blue Springs
07.2024 - 11.2024
Administrative Assistant
MWD Construction/ North Kansas City Electric
08.2023 - Current
Front Desk Receptionist
Excelsior Springs Community Center
10.2019 - 08.2021
High School Diploma -
Excelsior Springs High School