Tristan Villarreal
Pingree Grove,IL
Summary
Dynamic professional with a proven track record in customer service and hospitality, exemplified during roles at Main Event and Dairy Queen. Skilled in telephone reception and exceptional communication, I excel in creating memorable guest experiences and efficient team collaboration. Demonstrated ability to enhance customer satisfaction and streamline service operations.
Overview
5
5
years of professional experience
Work History
Host
Main Event
09.2023 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took information about guests' party size, led to seating, offered menus, and maintained party on schedule.
- Directed guests to correct areas for eating, dancing, and other services.
- Planned parties according to customer specifications.
- Supervised children's activities, maintaining happiness, safety and well-being.
Shift Manager
Dairy Queen
04.2020 - Current
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Utilized POS system to handle customer cash and credit card transactions.
Sports Leader
Taylor Family YMCA
09.2022 - 03.2023
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Developed positive and productive relationships with kids, parents and staff.
Education
Bachelor of Science - Kinesiology
Calumet College of St. Joseph
Whiting, IN05-2027
Kinesiology
William Rainey Harper College
Palatine, IL05-2027
Skills
- Hospitality and accommodation
- Exceptional communication
- Telephone reception
- Customer service
- Team collaboration
- Customer engagement
Timeline
Host
Main Event
09.2023 - Current
Sports Leader
Taylor Family YMCA
09.2022 - 03.2023
Shift Manager
Dairy Queen
04.2020 - Current
Bachelor of Science - Kinesiology
Calumet College of St. Joseph
Kinesiology
William Rainey Harper College
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