Tristen Jordan
Hermitage,TN
Summary
Outgoing Assistant Branch Rental Manager with 3+ years increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills.
Overview
4
4
years of professional experience
Work History
Assistant Branch Rental Manager
Enterprise Rent-A-Car
05.2022 - Current
- Enhancing customer satisfaction by addressing and resolving rental issues promptly.
- Streamlining the rental process for improved efficiency and time management.
- Developing strong relationships with corporate clients, resulting in increased repeat business.
- Handling escalated customer complaints professionally, maintaining a positive reputation for the company while finding solutions that satisfied both parties involved.
- Assisting in staff training to ensure excellent customer service and rental service knowledge.
Management Assistant/Management Trainee
Enterprise Rent-A-Car
08.2020 - 04.2022
- Assisted customers with vehicle choices, outlining coverage options, and writing rental contracts in accordance with company procedures.
- Maintained high customer satisfaction by handling dispute resolution situations, ensuring the customer needs are met.
- Utilized spreadsheets to track sales figures, branch growth, and income for the branch with fleet management of 330+ cars.
Education
Bachelor of Science - Workforce Administration
Western Kentucky University
Bowling Green, KY05.2020
Skills
- Technical Aptitude
- Customer Service
- Time Management
- Professionalism
- Organization and Delegation
- Administrative Management
- Excellent Communication
Recognition
- Assistant Branch Manager MVP of Middle Tennessee
- Three-time Regional MVP
- 1st Overall on BNA Matrix (x3)
- 1st in Sales on Region Matrix (x2)
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Achieved expanding the fleet by 50% through effectively gaining new customers via marketing.
Timeline
Assistant Branch Rental Manager
Enterprise Rent-A-Car
05.2022 - Current
Management Assistant/Management Trainee
Enterprise Rent-A-Car
08.2020 - 04.2022
Bachelor of Science - Workforce Administration
Western Kentucky University
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