Microsoft Office
Tristen Montana
San Francisco
Summary
Results-driven Operations Supervisor with expertise in crisis management, team coordination, and problem solving. Proven ability to enhance operational efficiency and guide teams through complex scenarios.
Overview
7
7
years of professional experience
7
7
Years of leadership and success
Work History
Operations Supervisor
Capstone Security Inc.
Bay Area
09.2024 - Current
- Identified areas of improvement and developed strategies to increase efficiency.
- Directing daily operations, including scheduling personnel, objective assignment, all field operations, creating standard operating procedures, individual contract post orders and company-wide policy, hiring and recruiting, personnel management, client management, and crisis management.
- Led executive protection and residential security team operations.
- Guided employees in navigating complex scenarios to enhance team performance in various environments.
- Led armed security teams in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
Executive Protection Specialist
Contractor
, California
11.2022 - Current
- Executed comprehensive executive protection operations for high-net-worth individuals, ensuring safety across residential, corporate, and public environments through proactive threat mitigation and strategic planning.
- Conducted detailed advance work, including site assessments, route planning, and vulnerability analysis to identify and neutralize potential risks prior to movement or events.
- Maintained constant situational awareness and operational readiness, adapting security posture in real-time based on evolving threats, environmental factors, and intelligence.
Coordinated protective movements utilizing secure transportation strategies, contingency routing, and defensive driving techniques in high-activity urban and remote environments. - Led and operated within protective teams, demonstrating command presence, clear communication, and decisive leadership during routine operations and high-stress incidents.
- Developed and implemented protective intelligence strategies, gathering and analyzing information to support informed decision-making and risk reduction.
- Established and enforced security protocols for residences, workplaces, and travel, ensuring layered security and controlled access at all times.
- Liaised with law enforcement, private stakeholders, and internal teams to ensure seamless operations and rapid response capabilities.
- Applied advanced de-escalation techniques and conflict management skills to resolve potential threats while maintaining professionalism and discretion.
- Produced detailed incident reports, after-action reviews, and operational documentation to support accountability, continuous improvement, and legal compliance.
- Maintained strict confidentiality and professionalism while operating in sensitive environments involving high-profile clients and private information.
Operations Supervisor
Armorous
Bay Area
10.2022 - 09.2024
- Led team of 270+ in daily operations, ensuring operations succeeded at optimal levels. Providing leadership, insight and mentoring to employees ensuring team success.
- Managed daily operations, including scheduling personnel, assigning objectives, and client management
- Led armed security and executive protection operations in Oakland, CA and the East-Bay area, Sonoma County and The North-Bay Area, Mendocino County and Northern California, and the San Francisco Bay Areas.
Inmate and Prisoner Custody Operations
Contractor
Northern California
11.2022 - 08.2024
- Maintained armed custody and continuous supervision of inmates in hospitals, emergency departments, and psychiatric units
- Executed lawful restraint procedures, including handcuffing, chaining, and securing inmates, ensuring compliance with agency policies and safety standards.
- Operated in unpredictable environments, including behavioral health units and psychiatric wards, applying advanced de-escalation techniques to manage combative or unstable individuals.
- Coordinated closely with medical staff to facilitate safe and efficient treatment while maintaining security integrity and minimizing disruption to healthcare operations.
- Prevented escape attempts, contraband introduction, and security breaches, conducted controlled movement procedures, and adherence to strict protocols.
- Responded decisively to medical emergencies, behavioral escalations, and critical incidents, ensuring the safety of staff, patients, and inmates.
- Maintained detailed logs, incident reports, and communication with supervising agencies, ensuring transparency, accuracy, and legal compliance.
- Demonstrated command presence, professionalism, and sound judgment while operating cooperatively with medical staff and law enforcement.
- Ensuring safety levels mix with medical necessity and patient rights.
Regional and Site Security Supervisor
Adventist Health
Mendocino County
11.2019 - 03.2021
- Directed operations for 3 healthcare facilities, including hospitals, emergency rooms, and mental health facilities.
- Ensuring secure custody of behavioral health, combative, and psychiatric patients in emergency rooms, trauma units, intensive care units, and mental health units.
- Coordinated air-ambulance and ambulance patient transfers to ensure timely care.
- Problem Solving, de-escalation, safety focused entry plans for patient restraint and workplace violence reduction.
- Supported individuals in traumatic and life-threatening situations, facilitating access to life-saving medical treatment.
- Provided CPR and first aid support.
Education
California Laws and Regulations -
CalSaga University
SacramentoHigh School Diploma -
San Hedrin High School
Willits, CASkills
- Operations leadership
- Emergency response planning
- Crisis management
- Risk assessment
- Team coordination
- Personnel management
- Client management
- Operating procedures
- Software proficiency
- Problem solving
- Effective communication
- Interpersonal Skills
- Leadership - 7 Years
- Emergency Directory
Software
Security Technologies and Interfaces
Google Software
Design technologies
Map Creation Technolgies
Security Technology Hardware and Software Skills
Overall Software and Technology Proficiency
Certification
- Exposed Firearms Permit
- CPR/Basic First Aid
- Tear Gas and OC Spray
- Baton License and Training
- Behavioral and Psychiatric Health Training Certification
- De-Escalation Techniques Training Certification
- Workplace Violence Prevention
- Powers to Arrest Training
- Use of Force Training
- Advanced Firearms Handling Training
- Defensive Tactics
Timeline
Operations Supervisor
Capstone Security Inc.
09.2024 - Current
Executive Protection Specialist
Contractor
11.2022 - Current
Inmate and Prisoner Custody Operations
Contractor
11.2022 - 08.2024
Operations Supervisor
Armorous
10.2022 - 09.2024
Regional and Site Security Supervisor
Adventist Health
11.2019 - 03.2021
California Laws and Regulations -
CalSaga University
High School Diploma -
San Hedrin High School