Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tristen Roark

Fort Worth,Tx

Summary

Goal-driven and skilled individual offering 5+ years of experience in aviation industry. Knowledgeable and critical thinker with excellent communication and time management skills. Diverse experience in below-wing, and above-wing airline services. Self-motivated with a strong sense of responsibility.

Overview

6
6
years of professional experience

Work History

Ramp Service Agent

United Airlines
08.2023 - Current
  • Accurately manage the loading and unloading of baggage onto and off of airplanes using safe and efficient methods.
  • Operate various types of cargo and baggage handling equipment.
  • Assist with the installation and removal of ground equipment.
  • Inspect aircraft for any signs of damage or irregularities.

TICKET AGENT/GATE AGENT/ RAMP SUPERVISOR

DELTA (UNIFI)
04.2022 - 08.2023
  • Supervised team of agents to ensure safe and efficient handling of cargo and baggage
  • Monitored agents to ensure compliance with safety and security regulations
  • Trained new ramp agents on standard operating procedures
  • Created and maintained detailed reports on operations for senior management

CUSTOMER SERVICE REPRESENTATIVE

DAVID’S BRIDAL
07.2021 - 04.2022
  • Organized customer information and accounting data for customer service purposes
  • Perform duties and tasks assigned by store management
  • Utilized problem-solving skills to quickly resolve customer issues
  • Responsible for responding to customer inquiries in a timely and professional manner

RESERVATIONS AGENT

AMERICAN AIRLINES
01.2020 - 03.2021
  • Assisted customers with their travel arrangements
  • Updated computerized reservations systems with customer information
  • Proficient in use of reservations systems, including Sabre and Galileo
  • Managed customer complaints and provided appropriate solutions
  • Assisted customers with their billing and payment inquiries

GATE AND TICKET AGENT

DELTA GLOBAL SERVICE
11.2017 - 12.2019
  • Assisted passengers with checking in for their flights, as well as provided them with flight information
  • Utilized all ticketing systems and procedures to ensure efficient operations
  • Maintained a professional demeanor in a fast-paced environment

Education

High School Diploma -

Winnsboro High School
Ft. Worth, TX
05.2014

Skills

  • Customer service
  • Ramp service
  • Reliable and punctual
  • Self-motivated
  • Detail oriented
  • Solid work ethic
  • Responsible and efficient
  • Collaborates easily with coworkers and can work well independently
  • Good communication
  • Ability to work under pressure

Timeline

Ramp Service Agent

United Airlines
08.2023 - Current

TICKET AGENT/GATE AGENT/ RAMP SUPERVISOR

DELTA (UNIFI)
04.2022 - 08.2023

CUSTOMER SERVICE REPRESENTATIVE

DAVID’S BRIDAL
07.2021 - 04.2022

RESERVATIONS AGENT

AMERICAN AIRLINES
01.2020 - 03.2021

GATE AND TICKET AGENT

DELTA GLOBAL SERVICE
11.2017 - 12.2019

High School Diploma -

Winnsboro High School

Similar Profiles

CREATE PROFILE
Tristen Roark